GSOC Operator

Company Overview:

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.

As a GSOC Operator, you will play a critical role in protecting client personnel, facilities, assets, business operations, and reputation. You will monitor physical security systems, assess potential threats, investigate incidents, and communicate timely, actionable information to the appropriate stakeholders.

Using open-source intelligence, CCTV systems, access control platforms, alarm monitoring technologies, and other security tools, you will help identify emerging risks and support effective incident response. You will also prepare detailed incident reports, escalate security concerns, and contribute to procedures that strengthen operational efficiency and risk management.

The ideal candidate has experience in a GSOC, emergency call center, alarm monitoring center, or similar security operations environment. Strong analytical abilities, sound judgment, attention to detail, and excellent communication skills are essential.

• →Conduct day-to-day physical security monitoring, incident detection, investigation, and reporting within a Global Security Operations Center.
• →Monitor CCTV, access control systems, alarms, and other physical security technologies to identify suspicious activity and potential security threats.
• →Review alerts, investigate incidents, determine appropriate escalation procedures, and conduct follow-up as needed.
• →Collect, evaluate, and communicate information related to physical security incidents to support the safety and security of client personnel, facilities, and assets.
• →Use open-source information to research and assess potential threats, emerging risks, and security concerns affecting the client and its interests.
• →Prepare and publish accurate, detailed physical security incident reports using internal incident management systems.
• →Provide timely situational awareness and communicate significant incidents and risks to management, security personnel, and other relevant stakeholders.
• →Support incident response and assist with the coordination of larger security events and emergencies.
• →Maintain accurate incident records and follow established security protocols and reporting procedures.
• →Contribute to the development and improvement of GSOC procedures, operational standards, and risk management practices.
• →Collaborate with physical security officers, specialists, and cross-functional teams to support effective security operations.
• →Maintain strict confidentiality when handling sensitive information and client-related matters.

• Minimum of 2 years of GSOC experience or equivalent experience in an emergency call center, alarm monitoring center, or similar security operations environment.
• Strong familiarity with GSOC technologies and physical security systems, including platforms such as ProWatch, Hakimo, ExacVision, Scylla AI, weapons-detection software, and radio communication systems.
• Experience with CCTV monitoring, access control systems, alarm monitoring, incident detection, and security event escalation.
• Strong analytical and investigative skills, with the ability to assess information and identify potential security risks.
• Proficiency in Microsoft Office Suite and familiarity with database and incident management systems.
• Excellent written and verbal communication skills.
• Ability to prepare clear, accurate, and professional incident reports with correct grammar, spelling, and formatting.
• Ability to communicate information confidently and effectively to peers, clients, executives, management, and other stakeholders.
• Ability to adapt quickly, prioritize competing tasks, and make sound decisions in dynamic situations.
• Professional demeanor and composure when responding to stressful or time-sensitive incidents.
• Willingness to sign a nondisclosure agreement (NDA) and maintain strict confidentiality.
• Ability to attend required training events outside normal working hours when necessary.

Allied Universal® Enhanced Protection Services offers a comprehensive benefits package, which includes:

• Medical, dental, and vision insurance
• Life insurance
• Paid employee training and professional development
• 401(k) retirement plan
• Employee assistance programs
• Paid holidays
• Flexible paid time off (PTO)

Eligibility for benefits is subject to applicable plan terms and employment requirements.

If you have GSOC or comparable security operations experience, understand physical security monitoring systems, and excel in a fast-paced environment, we encourage you to apply.

Allied Universal® Enhanced Protection ServicesSupporting safer environments through proactive physical security operations, intelligence, and risk management.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.