Director - Implementation

As Director – Implementation, you will lead the end-to-end implementation of Patient Access (PA) and Revenue Cycle Management (RCM) solutions, ensuring seamless client onboarding and successful product deployment. You will oversee the entire implementation lifecycle, from requirements gathering and process design to go-live and continuous optimization. This strategic leadership role offers the opportunity to scale implementation capabilities, build high-performing teams, and establish standardized delivery practices. Working closely with clients and cross-functional stakeholders, you will align implementation outcomes with business objectives while maintaining high standards of quality and efficiency. You will drive operational excellence through metrics-driven decision-making, process innovation, and scalable delivery models. Join a dynamic healthcare technology environment where AI-powered solutions and data-driven insights are helping transform healthcare operations and improve revenue cycle performance.

• Experience: 12–15+ years of experience in technology services, product implementation, or related fields, including at least five years in a leadership or management position.

• Industry Expertise: Extensive experience in healthcare technology and SaaS product implementations. Familiarity with U.S. healthcare workflows, particularly Patient Access and Revenue Cycle Management, is a strong advantage.

• Implementation Leadership: Proven ability to lead end-to-end implementations, improve delivery performance, and scale implementation capacity through effective team structures and operating models.

• Program and Process Management: Strong expertise in program management, process design, implementation planning, risk management, and metrics-driven delivery.

• People Management: Demonstrated ability to build, mentor, and develop managers and teams while fostering ownership, transparency, collaboration, and continuous improvement.

• Strategic and Operational Execution: A leadership approach that combines long-term strategic thinking with hands-on involvement, clear accountability, and a focus on measurable outcomes.

• Stakeholder Management: Excellent communication and relationship-building skills, with the ability to work effectively with senior client stakeholders and cross-functional teams.

• Global Collaboration: Comfortable working with U.S.-based clients and aligning availability with U.S. business hours when required.

• Education: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent qualifications.

• Location and Work Arrangement: Based in Bengaluru, Mumbai, or Pune, India, with a hybrid schedule of four days working from the office and one day working from home.