Supervisor, Customer Account Services | Service Center

United StatesNormalmid

Other

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Quick Summary

Key Responsibilities

1 meetings, provide meaningful feedback, and support career development planning. Motivate and engage employees while creating a positive work environment where team members feel valued and supported.

Technical Tools

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Responsibilities

~1 min read

→Bachelor's degree or equivalent combination of education and experience.
→Experience in customer service, call center operations, insurance operations, billing services, or a related field.
→Leadership experience coaching, mentoring, leading projects, or supervising employees.
→Strong analytical skills with the ability to use data and metrics to drive decisions and improve performance.
→Excellent communication, relationship-building, and conflict-resolution skills.
→A passion for employee development, engagement, and creating a positive workplace culture.
→Ability to balance people leadership with operational accountability.
→Property & Casualty License or the ability to obtain within 90 days of hire.

Requirements

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Insurance industry experience.
Experience developing performance metrics and service standards.
Experience leading process improvement or operational excellence initiatives.
Experience building employee engagement and recognition programs.

What We Offer

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At Great West, an Old Republic Company, we believe exceptional customer experiences start with engaged employees. As a Service Center Supervisor, you'll have the opportunity to shape the future of our customer service operation by developing talent, improving processes, and leading a team that makes a difference every day.

If you're a proactive leader who enjoys coaching others, driving results, and creating a positive and rewarding work environment, we'd love to hear from you.