Collections & Accounts Receivable Officer

We at Acxelsus are on a mission to showcase exceptional Filipino talent globally. Beyond educational credentials and professional experience, we highly prioritize passion, dedication, loyalty, and a proactive attitude towards personal growth.

Our foundation is built upon a set of core values - R.I.G.H.T. - representing Reliability, Integrity, Goal-Oriented mindset, Happiness, and Teamwork. These values define our identity and guide our approach to achieving success.

If you are passionate about advancing your career, forging genuine connections, and becoming part of a team committed to your success, join us!

This role responsible for managing overdue accounts and growing transaction volumes. The role focuses on direct phone and email contact with customers on aged accounts receivable to understand reasons for non-payment, secure payment commitments and reduce outstanding debt. 

Working closely with the finance team on routine pre-due-date collections, the role focuses on overdue account management, customer ledger reconciliation, credit risk monitoring, Doubtful Debt Provision calculations, and month-end Credit Insurance reporting.

• →Overdue Account Follow-Up: Confidently contact customers with overdue accounts by phone and email to understand reasons for non-payment and secure payment commitments that reduce outstanding debt.
• →Internal Dispute Resolution: Communicate with and follow up internal managers to ensure invoice disputes or contract requirements are addressed in a timely manner.
• →Clear Account Communication: Clearly explain payment terms, outstanding balances, and dispute resolutions across both phone and email channels.
• →Ledger Reconciliation: Reconcile customer ledgers, including accurately offsetting credit notes against invoices and allocating unapplied payments.
• →Credit Limit Monitoring: Actively monitor customer balances so agreed credit limits are never breached; run risk assessments, review credit files, and flag high-risk accounts.
• →Doubtful Debt Provision: Calculate doubtful debt provision requirements based on company policy.
• →Month-End Credit Insurance Reporting: Prepare month-end reporting on overdue accounts as required by the credit insurance provider.
• →Continuous Improvement: Reliably follow the established collections process and rhythm, prioritize where required, and identify and suggest improved ways of working.

• Experience: At least 2 years of proven experience in accounts receivable, credit control, or collections. Preferably with offshore client support exposure. 
• Functional Skill: Strong negotiation and problem-solving skills to identify payment issues and agree on realistic payment solutions; commercially aware of the impact of overdue accounts on cash flow and bad-debt risk.
• Technical Skills: Intermediate Microsoft Excel is essential (pivot tables, filters, formatting, and basic formulas). Experience with Creditor Watch or Microsoft Dynamics Business Central is an advantage.
• Soft Skills: Assertive yet diplomatic in pursuing payments and handling customer pushback. Strong active listener; proactive and organized in managing priorities, following established processes, and suggesting improvements.
• Language: Strong spoken English with clear pronunciation, professional phrasing, and the ability to easily build rapport over the phone; strong written English for email correspondence.
• Education: Bachelor's degree in Accountancy, Finance, Business Administration, or a related field is preferred.