Auto Claims Desk Adjuster Hybrid

Location: Indianapolis, Indiana (Must reside within 50 miles of our office)

Hybrid Role: Minimum 2 Days Per Month in Office

Additional In-Person Training Requirements for first 6 months.

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate customer service professionals.  Qualities like these cannot be taught, but they can be sharpened, strengthened and appropriately compensated when you join Liberty Mutual Insurance as an Auto Claims Representative. 

As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving and helping others. Your job is speaking to and engaging customers who have just been in an accident and need your help, this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated!

• An engaging, outgoing personality and passion for helping customers
• Able to think critically, use resources and seek answers when needed in virtual environment
• Excellent oral, written, decision-making and organizational skills
• Strong typing and multi-tasking capabilities in a structured paperless work environment
• Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.
• Only open to US based employees.

As part of the application process, you'll complete an assessment related to the skills needed for this role — please allow approximately 35 minutes, although there is no time limit.