Process Support Engineer III - E3

Key Responsibilities 1. Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions. 2. When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements. 3. Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. 4. Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. 5. Knowledge of 3 or more processes on 1 or more technologies Functional Knowledge * Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines Business Expertise * Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Leadership * Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Problem Solving * Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impact * Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills * Explains difficult or sensitive information; works to build consensus ## Qualifications ### Education: Bachelor's Degree ### Skills ### Certifications: ### Languages: ### Years of Experience: 4 - 7 Years ### Work Experience: ## Additional Information ### ### Shift: Day (China) ### ### Travel: Yes, 25% of the Time ### ### Relocation Eligible: Yes ### Referral Payment Plan: Employee Referral (Standard) Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.