Client Outreach Analyst

CLD KYC is a dynamic team of industry professionals who work collaboratively with senior management, sales teams, to facilitate Societe Generale’s KYC Reviews pipeline.  The team leverages their expertise, experience, technology, and relationships across the firm to manage the end-to-end reviews outreach process.

-Customer and internal teams’ coordination, prioritization and approvals for new business on-boarding and/or KYC reviews, ensuring efficient workflow and rigorous follow-up with various departments including KYC, Compliance, Tax, REF, and Front office in North America and globally.
•    Collects all the documents necessary for the bank’s due diligence in terms of KYC, Embargo, AML and Tax, 
•    Manage their data with a guarantee of quality and completeness.

- Work closely with the front office, providing continuous feedback on status of accounts.

- Strong working knowledge on the processes surrounding Customer Due Diligence / Enhance Due Diligence & Client Outreach Support (including the verification of KYC documents and request any missing documents, complete due diligence checks, e.g. negative news searches, Complete risk analysis (via FCCR), Draft KYC Memo in KSM)

- Possesses a general knowledge on AML/CFT/BSA and OFAC/SDN regulations and SG policies and procedures.
- General knowledge regarding entity types and provide examples of public resources to obtain documentation readily available

- Ability to decipher whether the information obtained from the clients/Business Lines are correct and in good form based on procedural standards
- Ability to maintain high quality standard and high productivity (including production of high-quality KYC Memos when applicable)
- Escalates issues to the manager and to senior stakeholders when required.
- Able to brings his or her knowledge/experiences to the local studies and projects of processes optimization and / or implementation of new initiatives
- Communicates with the Manager/Team Lead daily about the state of the business.

Required:

INDIVIDUAL
•    Strong sense of urgency
•    Excellent organizational and time-management skills
•    Manage long-term tasks and projects while tracking many moving parts
•    Deliver on assignments with maximum speed and precision
•    Be flexible to switch gears in an environment of constantly changing priorities
•    Recognize when to escalate issues
•    Quickly contribute at a high level
•    Strong ethical code
•    Make decisions based on the balance between commercial concerns and risk to the firm

TEAM
•    Committed to the team and the team’s success 
•    Willing to help teammates and stay late when necessary
•    Reliable, able to earn people’s trust
•    Take initiative and ownership of tasks 
•    Engage with the team, ask questions, and document answers to be leveraged going forward

LEARNING
•    Quickly learn and adapt to new and changing systems, processes, procedures, rules and regulations
•    Resourceful, able to find solutions and learn independently when appropriate
•    Eager to tackle new tasks outside one’s comfort zone
•    Navigate new territory without a roadmap and be able to teach findings to others
•    Take excellent notes
•    Strong analytical, comprehension and retention skills
•    Absorb and apply complex concepts

IMPROVEMENT
•    Find new ways to add value both individually and as a team
•    Thrive in an environment of change and continuous improvement
•    Automate processes 
•    Look for creative solutions to improve performance and productivity

SOCIAL INTERACTION
•    Effectively communicate with internal and external clients, teammates and management
•    Persistently follow up to urge people to perform actions without creating conflict
•    Maintain positive relationships with many personality types
•    Remain cool under pressure, project an aura of calm in stressful situations
•    Be respectful and highly professional in all forms of communication
•    Openly share knowledge with others 
•    Be clear and transparent to stakeholders on status of work and any issues

Preferred:

•    Client facing experience and public relations skills
•    Knowledgeable with KYC & Compliance regulations
•    Good knowledge of Global Banking and Advisory (GLBA) business / products,
•    Advanced Microsoft Excel Skills
•    Strong data manipulation and metrics gathering skills
•    Strong sense of art design when creating charts, graphs, and slides
•    Polished public speaking/presentation skills
•    Wide breadth of financial knowledge:  Equities, Fixed Income, OTC, Futures, Options, etc. 
•    Well-versed in recent regulatory changes, e.g. Dodd Frank, FATCA, FinCEN
•    Knowledge of legal documentation related to account opening

Prior Work Experience: 

Required:

•    3 - 4 years in the financial industry

Preferred:

•    Client On-Boarding or Client Services
 

Education: 

Required:

•    Bachelor’s Degree or experience in financial industry

Preferred:

•    Bachelor’s Degree in Finance or related field
•    MBA or Law degree
•    ACAMS
 

LANGUAGE: 

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States. 

Due to US Federal Securities law that may apply to this position, candidates who will apply for this position may be required to submit to an enhanced background screening, including the collection of their fingerprints by a third-party vendor selected by the Financial Industry Regulatory Authority ("FINRA").

Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please do not hesitate to let our Recruiters know.

OUR CULTURE: 
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)

D&I: 
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our Diversity & Inclusion Vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-diversity/)