Manager - Ocean Export Operatons - Freight Forwarding

Ocean Export Operations

• Oversee end-to-end ocean export shipments, from booking and documentation to vessel departure and shipment closure.
• Manage booking confirmations, container planning, shipping instructions, VGM submissions, and shipping line coordination.
• Monitor shipment milestones, vessel schedules, cut-offs, and documentation timelines.
• Ensure timely coordination with customs brokers, transporters, shipping lines, overseas agents, and internal teams.
• Proactively resolve operational delays, shipment exceptions, and documentation discrepancies.

Team & Performance Management

• Manage and guide the ocean export operations team, ensuring productivity and adherence to defined SLAs.
• Monitor operational KPIs, shipment volumes, turnaround times, and service quality.
• Allocate workloads, review team performance, and drive process standardization.
• Support team development, training, and continuous improvement initiatives.

Customer & Stakeholder Management

• Maintain strong customer relationships through timely communication and effective issue resolution.
• Coordinate with Sales, Customer Service, Pricing, and overseas agents to ensure seamless shipment execution.
• Handle escalations and ensure prompt resolution of customer complaints.
• Drive customer satisfaction through consistent service delivery and adherence to customer SOPs.

Compliance & Cost Management

• Ensure compliance with statutory requirements, customs regulations, and internal operating procedures.
• Monitor detention, demurrage, and other avoidable operational costs.
• Ensure timely and accurate shipment documentation, system updates, and billing inputs.
• Identify operational inefficiencies and implement corrective actions to improve service quality and cost effectiveness.