HR & Payroll Advisor

Employee relations & advice

• →First point of contact for HR queries from ~250 employees and managers.
• →Run probation reviews, extensions and probation exits with managers.
• →Investigate and run disciplinary, grievance and capability processes up to an agreed level and prepare letters and notes.
• →Manage sickness absence: return-to-work and long-term absence meetings.
• →Hold maternity, paternity, adoption and shared parental leave meetings, manage KIT days and returns.
• →Manage holiday in the HR system: set up entitlements and carry-over, support managers with approvals, monitor balances and flag low or excessive usage, and answer holiday queries.
• →Coach managers to handle people issues well and consistently.

Employee lifecycle

• →Issue contracts, offer letters and variations and work with Head of People on senior/director contracts.
• →Own onboarding and offboarding: inductions, welcome gifts, equipment requests, leaver process and exit interview follow-up.
• →Support recruitment with hiring managers, including peak seasonal hiring across Head Office, Retail and Warehouse.

Payroll & data

• →Provide accurate monthly payroll inputs (starters, leavers, changes, SMP/SSP, pension) and resolve exceptions.
• →Keep Access and employee records accurate, complete and audit-ready.
• →Produce basic HR reporting: headcount, turnover, absence.
• →Be able to process payroll when needed during holidays and sickness.

Compliance & policy

• →Ensure right-to-work checks, H&S documentation and statutory records are complete.
• →Send out all H&S documents, monitor completion and chase anything outstanding.
• →Keep policies and templates up to date with employment law changes.

Other

• →Support sample sales, engagement initiatives and company events.

• 2+ years in a generalist HR role, with hands-on ER casework experience.
• Previous payroll exposure
• CIPD Level 3 or 5 (or working towards).
• Sound working knowledge of UK employment law and family-leave rules.
• Confident, calm and credible with managers and employees at all levels.
• Comfortable in a fast-paced, hands-on environment; highly organised and accurate.
• Able to travel to London and other sites as needed.
• Experience working in a Founder-led, entrepreneurial agile business.