Service Warranty Manager - Heavy Equipment

Problem Solving Job requires complex problem-solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.

Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.

Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Job involves a first level leader, responsible for team members only - no subordinate Supervisors / Managers)

Overseas the Claiming & Recovery process for all assigned Ring Power types of warranty to include Caterpillar and Allied product lines. Ensures timely and accurate claims to ensure Ring Power is paid for all allowable warranty expenses.

Directly supervises the warranty team. Carries out supervisory responsibilities in accordance with the Ring Power's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Monitors performance versus Caterpillar Warranty Excellence Program seeking to achieve the highest level of performance.

Provide expert council and training on warranty to internal sales, parts and service personnel.

Attends training sessions to stay abreast of all new warranty types and processes.

Maintains and administers the department's budget.

Oversees and Maintains DBS warranty stores and account numbers. Applies/updates equipment serial numbers with warranty types per information received from sales department. Maintain and create warranty type codes as needed.

Oversees Cat equipment extended warranty registrations per information provided by sales department.

Performs other duties as assigned.

Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Analytical: Uses a logical, systematic, sequential approach breaking down complex tasks into its component parts and considering each part in detail. Compares alternatives, evaluating the costs, benefits, risks, and chances for success, in making decisions. Identifies patterns and trends to determine root cause. Generates a range of creative solutions, choosing the most appropriate option.

Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.

Coaching and Mentoring: Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do.

Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.

Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has five facilities outside of Florida - The Carolinas, Georgia, & Texas- to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,700 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Formal Education High School diploma or GED

Experience 7 or more years

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Extensive experience with service operations

Knowledge of MC Word Office Suite

The ability to work with other to solve problems

Prior experience in a Caterpillar Dealership Warranty Department

Strong attention to detail

Knowledge of the Dealer Business System

Job requirements change requiring re-training to stay current every 1-2 years.

Stress Load Regular exposure to these stresses (20-80% of the time).

Workload Fluctuation Job involves occasional changes in priorities, complexity and/or quantity of work.

Work Schedule Work is routinely performed during regular business hours with rare exceptions.

A person's performance in this job has significant immediate impact on expense, efficiencies or achievement of overall department and company objectives.

• "NA": Not Applicable
• "O": Occasionally - (up to 3 hours/day)
• "F": Frequently - (3-6 hours/day)
• "C": Constantly - (6-8 hours/day)

O: Climbing

O: Balancing

O: Stooping

O: Kneeling

O: Crouching

O: Crawling

O: Reaching

F: Standing

F: Sitting

F: Walking

O: Feeling

O: Fingering

O: Grasping

O: Repetitive Motion

F: Talking

F: Hearing

O: Pushing - Up to 25 lbs.

O: Pulling - Up to 25 lbs.

O: Lifting - Up to 25 lbs.

O: Pushing - 26-50 lbs

O: Pulling - 26-50 lbs.

O: Lifting - 26-50 lbs.

O: Pushing - Over 50 lbs.

O: Pulling - Over 50 lbs.

O: Lifting - Over 50 lbs.

• "NA": Not Applicable
• "O": Occasionally - (up to 3 hours/day)
• "F": Frequently - (3-6 hours/day)
• "C": Constantly - (6-8 hours/day)

F: Inside conditions: Protection from weather but not necessarily from temperature change. O: Outside environmental conditions: No effective protection from weather. O: Extreme cold: Temperatures below 32 degrees for periods of more than one hour. O: Extreme heat: Temperatures above 100 degrees for periods of more than one hour. O: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level O: Vibration: Exposure to oscillating movements of the extremities of whole body. O: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals. O: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation. O: Oils: There is air and/or skin exposure to oils and other cutting fluids. O: Air particulates / contaminants: the worker is required to wear respirator.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER