UNIV - Patient Service Representative - College of Dental Medicine

• Greet and register patients, update demographics at every visit, and obtain required signatures on all necessary forms and consents.
• Scan insurance cards, initiate insurance verification processes, and maintain up-to-date patient records in the Electronic Health Record (EHR).
• Maintain the reception and waiting area in a professional and orderly manner.

• Schedule appointments accurately using workqueues in the EHR system.
• Confirm and manage appointments through timely patient outreach; document all communications using EHR contact notes.
• Assist Referral Coordinators with scheduling referrals for the assigned clinic.

• Collect, post, and reconcile payments at point of service following CDM financial guidelines.
• Provide patients with receipts and future appointment reminders, discussing upcoming treatments and associated financial responsibilities.
• Prepare, reconcile, and submit daily cash, check, and credit card deposits according to CDM and University policies.

• Answer incoming clinic phone calls using the assigned Avaya Agent login ID, routing calls appropriately and addressing patient inquiries.
• Maintain high standards of customer service, consistently demonstrating professionalism and adherence to MUSC’s Standards of Behavior.
• Understand and comply with all regulatory requirements including HIPAA, OSHA, and MUSC enterprise policies.

• Assist Department Chairs, Faculty, Residents, Students, and Patient Care Coordinators in duties related to patient scheduling, care coordination, and quality assurance initiatives.
• Support the student accountability program in pre-doctoral clinics.
• Participate in assigned training, meetings, and other projects or duties as assigned by the Manager or Supervisor.

• Complete all required annual trainings in a timely manner.
• Actively participate in initiatives aimed at improving patient access, service quality, and operational efficiency.
• All other duties as assigned by Manager.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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