CRM and Admin Specialist (007- 1432)

• Own the day-to-day management of Pipedrive, keeping deals, contacts and activities accurate and up to date
• Filter and qualify incoming leads so the sales team can focus on the best opportunities
• Manage pipeline stages and activities, ensuring every lead has a clear next step
• Build and maintain automations and workflows across the customer journey: lead capture, nurture, sale and post-sale follow-up
• Create dashboards and regular reports on leads, conversion rates, pipeline value and sales activity

• Manage product listings, pricing, stock status, promotions and product content across spas, swim spas and parts
• Process and track orders, deposits and parts enquiries in collaboration with the sales team
• Maintain plugins, store settings and integrations to keep the site running smoothly
• Connect WooCommerce and Pipedrive data so customer and order information flows seamlessly between systems

• Book appointments, manage calendars and coordinate follow-ups for the sales team
• Manage shared inboxes and route enquiries to the right person
• Prepare quotes, customer documentation and general correspondence
• Document processes and build clear SOPs for repeatable tasks

• Identify bottlenecks and manual tasks, then recommend and implement smarter solutions
• Explore native AI features and automation tools within Pipedrive, WooCommerce and connected platforms
• Bring fresh ideas to the team on how we can work faster and serve customers better

• 3+ years’ experience in a CRM, admin or e-commerce operations role
• Strong hands-on Pipedrive experience, including pipelines, custom fields, automations and reporting
• Hands-on WooCommerce experience managing products, orders and store settings
• Solid experience building workflows and automations that reduce manual work
• Excellent written and spoken English with strong attention to detail
• A proactive, curious mindset with confidence to research solutions and suggest improvements
• Reliable home office setup with stable internet and availability during Australian business hours

• Experience with automation and integration tools such as Zapier or Make
• Experience using AI tools to build or enhance CRM and e-commerce workflows
• Familiarity with email marketing platforms such as Klaviyo or Mailchimp
• Background supporting an Australian e-commerce or high-value retail business
• Exposure to WordPress and Elementor

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)