In this role, you will lead data-driven technical delivery initiatives, transforming complex customer requirements into accurate, scalable reporting solutions and actionable business insights. You will combine advanced SQL expertise with Python, Spark, and data analysis skills to develop custom reports, dashboards, data models, and platform configurations. Working closely with clients, Customer Success Managers, and Product Engineering teams, you will bridge the gap between business needs and technical implementation. You will also guide junior data analysts, coordinate cross-functional projects, and ensure that deliverables meet high standards of quality and reliability. This position offers exposure to B2B SaaS platforms, marketing technology, data integrations, and revenue operations in a collaborative, customer-focused environment. If you enjoy solving complex data challenges, communicating technical concepts clearly, and taking ownership of end-to-end solutions, this is an opportunity to make a meaningful impact while advancing your technical leadership career.
Engage directly with clients and Customer Success Managers to understand business objectives, reporting requirements, and technical challenges, translating them into clear specifications and actionable implementation plans.
Lead and coordinate a team of junior data analysts, providing technical guidance, supporting problem-solving, and ensuring the timely delivery of high-quality solutions.
Serve as the primary bridge between customers, Customer Success, Product Engineering, and Design teams to facilitate communication, align expectations, and drive successful project execution.
Design, develop, and maintain custom reports, dashboards, widgets, data models, and platform-based solutions that address customer reporting and data analysis needs.
Write, analyze, debug, and optimize complex SQL queries against relational data models to deliver accurate reporting and efficient data processing.
Leverage Python and Apache Spark, where appropriate, to support data transformation, advanced reporting requirements, and specialized technical solutions.
Configure platform features, workflows, integrations, and reporting components according to business requirements and technical specifications.
Analyze source data, data structures, existing configurations, and system dependencies to identify effective, scalable implementation approaches.
Assess technical feasibility, clarify requirements, identify potential risks, and collaborate with stakeholders to define suitable solution architectures and delivery plans.
Partner with Product Engineering and Design teams to investigate platform limitations, troubleshoot technical issues, document findings, and validate fixes or workarounds.
Perform testing and quality assurance on reports, dashboards, widgets, data models, and configurations before delivery to ensure accuracy, consistency, and alignment with customer expectations.
Prepare and maintain technical documentation, solution notes, data-lineage records, and reusable implementation patterns to support knowledge sharing and operational efficiency.
Manage multiple customer requests simultaneously, prioritize competing tasks, track progress, communicate risks, and take ownership of issues through resolution.
Ensure all technical deliverables meet business objectives, customer requirements, and established quality standards while contributing to continuous improvement across the technical delivery process.