Regional head of GTE/CLD and GTE/HOS Asia

The successful candidate will manage onshore and offshore teams in charge of developing and maintaining Cloud (GTE/CLD) and hosting (GTE/HOS) services across Asia Pacific and more specifically:

• Compute services
• Storage and Backup services
• Database services
• Operating Systems
• Private and Public Cloud Infrastructure

The responsibilities for this senior management role include the following:

• Endorse the role and accountability of “Application Officer” for the services linked to the perimeter. In this role, you are responsible for ensuring compliance with the rules defined in the SG Code, in particular with regard to application registration, development, cybersecurity, backup and restoration, monitoring, and obsolescence management. 
• Build and implement long-term strategic goals and short-term tactical plans for deploying, managing and maintaining the services linked to the perimeter
• Ensure that proposed and existing infrastructure architectures are aligned with organizational goals and objectives
• Establish the budget required for a cost-effective management of the perimeter and monitor its execution
• Ensure that required policies and procedures considering architecture, standards, production and relevant risk management processes are in place for the perimeter
• Assume overall responsibility for the quality of production activities related to the perimeter. This includes, but is not limited to availability, resilience, monitoring, alerting, incident response, change management, problem management, capacity planning, configuration management, and disaster recover
• Work closely with global and regional teams on the product strategy and vision. Give feedback on the content and prioritization
• Maintain relationship with global and regional teams to ensure consistency between global and regional strategy. Contribute to regional and international Exco.
• Provide support and assistance to the teams. Be prompt and proactive in helping removing impediments that are harming their ability to be effective
• Identify issues that teams might overlook, such as capacity, performance, security, etc.
• Manage staffing strategy (sourcing and hiring) based on cost, organization and operational objectives with input of the teams and stakeholders
• Plan and manage skills development and training to help staffs in their career development in line organizational needs
• Provide performance feedback and complete performance evaluations for staffs
• Define offshoring strategy for internal services and implement relevant framework to follow-up service execution and performance 
• Stay abreast of developments in technologies used by the teams and up to date on industry practices
• Manage vendor relationships, service level attainment and drive all providers to high levels of quality delivery based on company requirements
• Manage internal and external Audit related the perimeter, which includes, answering questions, write managerial answers, define and follow-up remediation actions

• University degree in Computer Science, Computer Engineering or equivalent with a post graduate degree being advantageous
• 5+ years experience in delivering IT services and managing teams
• Prior experience in delivering network and compute services (3 years or more) would be a plus.
• Strong analytical & problem-solving skills
• Autonomous and resourceful
• Handle and settle people conflicts
• Major incident & crisis management
• Experience in establishing strong and long-term relationship with internal partners
• Excellent communication (written and verbal). Fluent in English
• Broad understanding of Infrastructure services, operational risks and management methodologies

Behavioral Skills

• Client - Client focus: I put long-term relationship with our clients/internal partners at the center of our actions, whatever my position
• Team Spirit - Collective mindset: I favour the company's best interest over my team's results
• Innovation - Technology: I take new  technologies into account in my activities
• Innovation - Simplification: I make things & ideas simple 
• Responsibility - Courage: I express my convictions and make decisions with courage
• Commitment - Exemplarity: I embody the Group’s values 
   

Our Culture: 

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information.

Diversity, Equity & Inclusion (DE&I):

Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our vision: 

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents 
• Engage our community and marketplace, and position the organization to meet the needs of all its clients

Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/

Societe Generale is committed to offering an inclusive recruitment experience to all candidates.  If you require any reasonable accommodations of assistance during the recruitment process, please do not hesitate to let our HR staff know.

Department Description

GCOO’s mission is to ensure best-in-class operational excellence by leveraging its functions serving the Group: IT, real estate, procurement, data, AI and internal consulting. Group COO functions are the foundations that will enable and support the Group's business efficiency, differentiation, and development. As part of GCOO, The Global Technology & Engineering (GCOO/GTE) department is responsible for Societe Generale group's foundational technology platform. GCOO/GTE provides optimised infrastructure services to business units, including application hosting, workstation management, collaborative services, as well as network and telephony solutions. GCOO/GTE also oversees platforms dedicated to software development, data management tools, and artificial intelligence services.More specifically in the context of this role: GTE/HOS - Hosting Services : provides application hosting, storage, backup and server virtualisation for Group applications. GTE/CLD - Cloud Services : designs, builds and operate operating systems, databases and cloud services (private and public).