Data Support Engineer

## Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. ## What you’ll do You will be responsible for ensuring the reliable and efficient operation of applications across the Data Domain. More specifically you will: * Operate, administer, and maintain assigned systems or services in terms of Maintenance & administration, Incident management, Problem management, Change & Release management, all with necessary strong Vendor management * Perform day-to-day L1&2 support activities, incident and service request management, problem analysis and resolution, configuration changes, health check & housekeeping activities. * Triage tickets to support team, identify bug fixes enhancements and minor code product issues and escalate to appropriate teams, fault logging tracking and resolution, batch processing, interface management, extend support during release and deployment * Perform fault detection, analysis, isolation, rectification, and verification activities accompanied by a close cooperation with vendor and other operational teams to supply the defined quality of assigned systems in terms of an adequate Incident repair times and system/service availability ## Who you are * Bachelor's degree in computer science or engineering or other relative field * 1-3 years of experience in Business Intelligence, Data Warehouse or Data Analytics area * Good experience in below technologies * Oracle SQL/PLSQL * Unix/Linux Shell scripting * Experience with the below will be considered a plus: * Python * ETL – ELT Tools * Data Visualisation tools * You will have the opportunity to expand your skills and gain hands-on experience with new technologies, including Google Cloud Platform (GCP). * Strong knowledge of IT operations systems and procedures * Excellent analytical, incident & problem-management skills * Self – motivated with strong time-management skills and the ability to juggle multiple balls * Ability to influence, mentor, and collaborate with agile development teams * Excellent written and verbal communication skills, in both Greek & English and with both technical and business audiences * Experience in Telco industry will be an asset ## Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. ## What's in it for you * Award-winning work environment -certified #1 Top Employer in Greece * Competitive pay, bonus & remuneration package * Private Health & Medical Insurance * Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad * Unlimited access to learning resources and trainings * Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual * orientation or length of service * Spirit of Vodafone Day: one day each quarter dedicated to your personal development * Extra days off: Vodafone Day, Family Day, Volunteering Day * Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking * Special employee offers and discounts ## Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.