B2B Remote Collections Representative - Commercial Collections CST/EST

• →Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• →Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• →Skip tracing to locate consumer contact information
• →Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• →Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• →Complying with and staying up-to-date on all TSI policies and procedures
• →Maintaining knowledge of functional areas, company policies, and procedures 
• →Providing feedback to management concerning possible problems or areas of improvement
• →Making recommendations to implement improved processes
• →Performing other duties as assigned by management

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

• High School Diploma or GED required
• Experience in commercial collections required
• Excellent verbal and written communication skills
• Strong work ethic and a proven record of accomplishments
• Strong interpersonal skills and integrity
• Good organizational skills
• Professional phone etiquette
• Positive attitude
• Ability to solve problems
• Work well in a team/competitive environment
• Negotiation skills
• AS/400 and FACS experience is a plus
• FDCPA knowledge is helpful
• Ability to successfully pass pre-employment criminal background and drug screening
• Available to work between 8:00am and 5:00pm, Monday - Friday
• Stable work history
• Ability to maintain confidentiality

• Previous experience commercial collections
• Previous experience collecting larger balances
• Previous experience working in an WAH environment
• Strong verbal and written communication skills
• Experience with Excel spreadsheets
• Ability to remain self-motivated

• The minimum internet speed requirements for remote work are as follows:
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload