First Line IT Support Analyst

• →Respond to incoming calls and emails from Nisa retailers
• →Investigate and troubleshoot technical issues to identify root causes
• →Apply first line fixes and follow established support processes
• →Escalate unresolved issues to specialist IT colleagues when needed
• →Accurately record and maintain all incident details within the service desk system
• →Communicate updates clearly with customers and colleagues
• →Build your knowledge of the systems and applications used across the business

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• Experience delivering excellent customer service
• Strong communication and relationship-building skills
• A general interest in technology and IT systems
• A logical and methodical approach to problem-solving
• The ability to stay organised and manage multiple priorities
• A positive attitude and willingness to learn new skills

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus scheme (based on personal and business performance)
• 28 days holiday (pro-rata) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

We’re building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.

If you have a disability, we’ll make reasonable adjustments to support you through the recruitment process. We’re also proud to be part of the Disability Confident scheme - if you’re disabled and you meet the minimum criteria for this job, we’ll guarantee you an interview.

Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process

Explore our commitments to diversity, inclusion and wellbeing at https://jobs.coop.co.uk/diversity-inclusion-wellbeing