Invoicing Specialist, Operations Support

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Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

• Prepare and process invoices, accruals, and run-rate revenue calculations, while owning revenue assurance and variance management to ensure that revenue leakage, billing gaps, and operational exceptions are identified, investigated, and resolved in a timely manner.

• Interpret client contracts and commercial terms, with the ability to translate binding contractual requirements and operational performance metrics into accurate revenue calculations, billing requirements, and invoice preparation.

• Establish and maintain financial and operational controls to improve the accuracy and completeness of invoicing, billing, accruals, reconciliations, and financial reporting.

• Partner with site-level WFM, BI, and Operations POCs to ensure that exceptional and abnormal hours are accurately captured in client dashboards and reflected correctly in the month-end locked-hours dashboard. Validate and incorporate approved exceptional and abnormal hours into final invoices to facilitate timely client approval.

• Maintain clear documentation of processes, assumptions, contractual requirements, and revenue calculation methodologies to ensure consistency, facilitate timely client approvals, and support audit readiness.

• Collect, validate, and reconcile data from multiple tools and sources to perform invoice revenue validation, accruals, reconciliations, variance analysis, and financial reporting.

• Develop and maintain standardized reports and dashboards for senior leadership, highlighting key financial and operational trends, risks, opportunities, and business drivers.

• Identify potential financial risks, revenue leakage, billing gaps, and operational exceptions, and proactively communicate them to relevant stakeholders along with recommended corrective actions.

• Support client and internal business reviews by preparing financial insights, performance trends, variance analysis, and actionable recommendations.

Strong focus on data accuracy, integrity, validation, and reconciliation, with a high level of attention to detail.

• Working Knowledge of revenue recognition principles, accruals, billing, forecasting, run-rate revenue, and financial variance analysis.

• Strong proficiency in Microsoft Excel, including PivotTables, XLOOKUP/INDEX MATCH, SUMIFS, Power Query, Power Pivot, data analysis, and data visualization.

• Strong understanding of WFM and operational deliverables and metrics, including data validation, reconciliation, exception management, and audit requirements.

• Ability to understand and interpret client contracts, commercial terms, service-level requirements, and performance metrics, and translate them into accurate revenue, billing, and invoicing calculations.

• Ability to drive automation and process improvements using advanced Excel, Power Query, Power Pivot, Power BI, and other reporting or analytical tools to reduce manual effort, improve data accuracy, and enhance reporting efficiency.

• Communication and stakeholder management skills, with the ability to clearly articulate financial insights, explain variances, and present and support data-driven conclusions.

Bachelor's Degree

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities'

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