Process Improvement Analyst Intern

At Enact, we understand that there’s no place like home. That’s why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there.

We’re looking for a Process Improvement Analyst Intern in Raleigh, NC to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In addition to the multiple weekly events attended by all interns, you’ll work alongside industry experts for a 12-week internship beginning May 17, 2027. In this role, you will support the expansion of our internal Operations Copilot by contributing to evaluation, monitoring, and continuous improvement processes.

Enact’s Internship Program provides an excellent opportunity for students to gain hands-on experience in achieving business results while developing technical and professional skills. The internship program is a critical component of Enact’s talent pipeline as we look to interns to provide cutting edge ideas and skills that will drive business success.

Enact invests time, energy, and resources to create a worthwhile experience for interns. Interns work on meaningful business projects, but beyond that, they will network directly with leaders throughout the company (all the way up to the CEO), attend teambuilding events with their internship cohort, connect with the community through volunteer opportunities (both on-site and off-site), and attend professional development workshops. It’s a unique internship experience that helps interns develop a network of peers and mentors who act as a source of constant engagement and guidance during the internship.

• →Design month-to-month sampling aligned to company statistical methods and implement reproducible cohorts.
• →Define and curate a “golden dataset” covering happy paths, edge cases, and synthetic augmentation to evaluate consistency and bias.
• →Stand up continuous monitoring dashboards and alerting, supporting prompt versioning and automated regression testing.
• →Build a closed-loop improvement process using test findings and underwriter feedback to guide operational playbooks.
• →Document and communicate test plans, metrics, and release notes to support change management across underwriting. ​

• Pursuing a Bachelor’s/Master’s in Statistics, Data Science, Computer Science, Operations Research, or related field.
• Coursework or projects in experimental design, sampling techniques, and statistical inference.
• Hands-on experience with Python/SQL, data wrangling, and metrics design; familiarity with Snowflake or BI tools preferred.
• Interest in LLM/GenAI evaluation, prompt management, and MLOps.
• Strong communication skills and ability to turn analysis into operational playbooks. ​

• Experience building evaluation harnesses (regression suites, golden datasets).
• Exposure to cloud data pipelines and observability/alerting frameworks.
• Understanding of document extraction and data validation in financial services. ​

• We bring innovative thinking to the situations at hand
• We seek out and incorporate diverse views to strengthen our outcomes
• We work on challenging and rewarding projects

This role is eligible for employment visa sponsorship.