(fluent French & English C1) Customer Support Consultant (remote)
Other
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Quick Summary
Key Responsibilities
Provide L1 customer support through chat, email,
Technical Tools
Other
Responsibilities
~1 min read- →Provide L1 customer support through chat, email, and calls;
- →Assist customers with product-related questions and “how-to” requests;
- →Handle payout and transaction status inquiries;
- →Provide guidance on subscription-related questions;
- →Identify and escalate recurring or more complex technical issues to the appropriate team;
- →Use the knowledge base to troubleshoot and resolve common customer issues.
Requirements
~1 min read- Excellent French & English skills (at least C1 for both spoken and written);
- At least 6 months of experience in customer and technical support role is a must;
- Experience with CRM systems;
- Experience handling customer issues in a ticket-based support environment across multiple channels, including email, phone, and chat.
- Ability to learn and follow precise procedures;
- Strong analytical thinking and research skills;
- Positive, proactive and responsible attitude;
- Personal computer (at least 16Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).
Nice to Have
~1 min read- Prior technical support experience with time and attendance software or workforce management (WFM) systems (beyond end-user experience);
- Salesforce experience,
What We Offer
~2 min read✓Fixed schedule: Monday–Friday, 5 PM–1AM; 1PM - 9 PM UTC;
✓Opportunity to cooperate fully remotely;
✓Inclusive international environment;
✓Compensation in USD;
✓Rewards for referring friends;
✓Balance between project workload and personal time, but also – internal health policy;
✓Responsive leadership interested in your development and long-lasting cooperation;
✓Greenhouse conditions for self-development;
✓A culture built on trust, with no time-tracking requirements.
Location & Eligibility
Where is the job
Tunis, Tunisia
Remote within one country
About this job
- Posted
- Today
Listing Details
- Posted
- October 21, 2026
- First seen
- October 21, 2026
- Last seen
- October 21, 2026
Posting Health
- Days active
- 0
- Repost count
- 1
- Trust Level
- 70%
- Scored at
- October 21, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
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