Team Mgr-Clinic Operations-TH

United Kingdom·Glasgowmid

Other

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Quick Summary

Key Responsibilities

Professional Qualification: Formal qualification and professional background in counselling, psychotherapy,

Technical Tools

Other

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

To Liaise with our Affiliate counselling network and to case-manage all referred counselling cases ensuring counsellors are using appropriate clinical approaches in line with requirements of TELUS Health clinical quality standards; this will include advising on the management of complex clinical and risk issues.

To provide excellent support to key contacts within client companies and corporations, including providing sensitive and confidential feedback and complaint resolution.

To work effectively as part of the Provider Services Team to ensure TELUS Health clinical policies and procedures, and industry standards are adhered to.

A typical week balances day-to-day network support with deeper, strategic clinical work:

Day-to-Day Operations

Manage provider helpline and resolve provider queries, mailboxes, and escalations
Review session extension requests and manage clinical case distribution
Monitor service-level agreements (SLAs) and caseload metrics
Navigate TELUS Health's case management systems and support the team through ongoing system transitions

Clinical Auditing & Governance

Conduct clinical case audits against TELUS Health clinical, ethical, and safeguarding standards
Assess complex and high-risk clinical presentations; escalate concerns appropriately
Ensure compliance with professional body requirements and regulatory standards
Document audit findings and trends to inform organizational learning

Requirements

~1 min read

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.