Manager, BSA/AML Operations – Cases (Case Operations)

The Manager, Case Operations is responsible for the day-to-day leadership, execution, and oversight of Pathward’s Suspicious Activity Monitoring (SAM) case investigation function within the BSA/AML & Sanctions Operations team, ensuring compliance with the Bank Secrecy Act (BSA), AML regulations, and OCC supervisory expectations. Reporting to the Vice President, BSA/AML Operations – Cases, this role provides direct supervision over the investigation, documentation, and disposition of escalated cases arising from SAM-related triggers, and ensures that Pathward maintains a well-governed, risk-based, and sustainable investigation and reporting framework. Responsible for supporting and enhancing the organization’s Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) compliance program.

• →Bachelor’s degree required; professional certifications (e.g., CAMS) preferred.
• →Solid experience in BSA/AML operations, financial crimes investigations, and SAM programs within a regulated financial institution.
• →Demonstrated experience leading or supervising analysts.
• →Working knowledge of Actimize, FCRM, and enterprise transaction monitoring systems.
• →Strong analytical, communication, and organizational skills, with the ability to manage queues, SLAs, and staff capacity. 

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