Sr. IT Engineer (O365, DNS, AWS, Server & desktop software installations and troubleshoot, Printers & Remote desktop)

Vertafore is seeking a talented, energetic, and self-driven individual to join our Desktop as a Service (DaaS) support team. You will be responsible for supporting customers that run the Vertafore DaaS offering in Amazon Web Services (AWS). You will also handle more complex issues and support escalations.

You will directly impact our customer’s ability to improve productivity, manage account needs, standardize, and streamline processes, as well as capture data for strategic decision-making. You will also be the “face” of Vertafore with our customers.

Essential job functions included but are not limited to the following:

• →Experience on Cyber security solutions, Configure & maintain Firewalls and Office 365 email
• →Expertise in Active Directory, DNS, DHCP, Group Policy and Microsoft Office Products
• →Experience on infrastructure at Amazon Web Services (AWS)
• →Willingness to work closely with end-users to troubleshoot cloud, virtual desktop, local hardware, and peripheral devices
• →Demonstrates ability to follow sound business ethics when executing job responsibilities to build and maintain management confidence

• Strong Microsoft 365 and Exchange Online administration including mail flow, message tracing, tenant administration, DNS configuration, SPF, DKIM, DMARC, licensing, and email delivery troubleshooting.
• Advanced Active Directory experience including AD DS, DNS, Group Policy, replication, authentication, FSMO roles, domain controller troubleshooting, and AD/domain controller recovery.
• AWS experience with EC2, VPC, Route 53, S3, WorkSpaces, IAM, Security Groups, NACLs, CloudWatch, VPC Flow Logs, snapshots/AMIs, and backup/recovery.
• Strong Windows Server experience with Server 2016, 2019, and 2022, along with the ability to support legacy Windows Server environments when needed.
• Hands-on firewall experience including firewall policies/rules, routing, NAT, site-to-site VPNs, remote-access VPNs, and network troubleshooting. Experience with enterprise firewall platforms such as Fortinet, Cisco, Palo Alto, or similar is preferred.
• Strong Python/PowerShell skills for administration, troubleshooting, and automation.
• Experience with cyber security platform endpoint security/EDR platforms like CrowdStrike/Trend Vision One and AWS security services such as GuardDuty.
• Experience with backup, disaster recovery, and infrastructure recovery scenarios.
• Ability to independently lead troubleshooting during critical customer-impacting incidents, work with vendors and other technical teams, document findings, and drive issues through resolution.

• Experience supporting customers through a variety of contact channels including chat, email and phone
• Exceptional interpersonal and customer support experience required
• Excellent verbal and written communication skills
• Strong self-starting attitude and Strong technical skills

• Willing to work in rotational shift with major coverage between 8am – 8pm EST
• Specific vision abilities required by this job include close vision (working on a computer, etc.)