IT Service Delivery Center of Excellence Manager

• Physical Demands: This position requires the ability to occasionally move office equipment and supplies weighting up to 40 pounds for various office needs.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement

• The position requires the ability to occasionally move office equipment and supplies weighing up to 20 pounds for various office needs.

• Ability to operate standard office equipment and keyboards

• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.

• 20-50%

• This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.

• Work is primarily performed during the business week, Monday - Friday

Job Scope:  Plays a key role in area by generating insights and ideas on policies, processes, procedures, and efficiency; contributes ideas to strategic and operational plans to ensure alignment Complexity:  Problem solving involves evaluating and resolving discrepancies with people, data, analyses, processes, etc. within prescribed program/project guidelines; may also involve resolving basic resource coordination and availability

Impact:  Decisions and actions have a direct impact on the outcomes of the department, projects, and programs

Interaction/Supervision:  Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications  

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. 

Guild Mortgage Company is an Equal Opportunity Employer. 

REQ#:  ITSER018569