Information Technology Manager

United States·Pleasant Grovemid

Other

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Quick Summary

Key Responsibilities

1s and performance reviews Mentor team members – identify learning opportunities, provide technical guidance,

Technical Tools

Other

At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent.

Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.

We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.

We’re growing fast and want you to be a part of it!

Responsibilities

~1 min read

Hire, coach, schedule, and develop the IT team – setting clear priorities and performance expectations, building runbooks, cross-training to eliminate single-person coverage gaps, and running regular 1:1s and performance reviews
Mentor team members – identify learning opportunities, provide technical guidance, and support each person’s growth

Lead daily helpdesk operations – intake, triage, prioritization, assignment, and resolution against defined response and resolution targets – and serve as the escalation point for complex or sensitive issues; keep the queue healthy with no aging tickets and no silent drops
Route system and platform issues to the Enterprise Systems team per the defined routing standard while owning the user’s experience through the handoff – and build and maintain a knowledge base and self-service resources so repeat issues get solved once
Own the full device lifecycle – procurement, imaging, deployment, maintenance, refresh, and secure disposal – across laptops, desktops, monitors, docking stations, phones, headsets, printers, and peripherals; maintain an accurate, auditable hardware inventory with device standardization, spare stock levels, warranties, and refresh cycles
Manage conference room and meeting technology – displays, cameras, audio, and Teams room equipment – so meetings start on time without IT in the room; support on-site network equipment and physical connectivity including switches, access points, cabling, and the wiring closet

Plan and lead the transition from the hybrid on-premises Active Directory environment to a fully cloud Microsoft Entra environment – assessing dependencies, defining the roadmap and cutover plan, and retiring legacy infrastructure with minimal disruption
Guide the integration and automation between Rippling and Entra so employee accounts are provisioned, updated, and deprovisioned automatically from the HR system of record
Conduct Microsoft 365 investigations and discovery – running audits, reviewing user activity, searching Teams chats and email, recovering SharePoint and OneDrive items, and selecting the appropriate discovery tools for each request

Execute endpoint security standards including patching, encryption, antivirus, and compliance configuration – verify and report device compliance, remediate gaps, and escalate suspected incidents immediately per defined thresholds
Use centralized logging and monitoring tools such as Splunk to review system activity, troubleshoot issues, and identify and escalate potential security concerns
Define penetration testing scope in partnership with Information Security and prioritize and drive remediation of findings to closure
Establish, document, and regularly test disaster recovery plans
Support security awareness and phishing simulation programs at the user level

Plan and lead IT projects – defining scope, priorities, timelines, resources, and accountability and keeping stakeholders informed on progress and risks
Manage IT vendor relationships, contract renewals, software licensing, and billing – keeping license counts right-sized, reconciling invoices, and tracking spend against budget
Develop, document, and maintain IT policies, procedures, and standards and keep them current as the environment changes

Deliver a ready-to-work setup on day one for every new hire and complete offboarding access removal and device recovery on schedule with documented verification – partnering with People Operations to uphold onboarding and offboarding standards
Develop and deliver organization-wide IT training on company technology, software, and operating systems
Required to perform other duties as requested, directed, or assigned

Requirements

~1 min read

6+ years in IT operations, systems administration, or end-user computing with at least 2–3 years leading a team or serving as an IT lead
Hands-on administration of Active Directory and Microsoft Entra in a hybrid environment with direct experience planning or executing a move toward cloud-only identity
Strong Microsoft 365 administration including audit log review and eDiscovery across Exchange Online, Teams, SharePoint, and OneDrive
Hands-on depth with Windows device administration, imaging and deployment tooling, and endpoint management such as Intune
Experience with centralized logging and monitoring tools such as Splunk
Experience writing IT policies and procedures and building and testing disaster recovery plans
Track record managing IT vendors, contracts, licensing, and budgets
Experience planning and delivering IT projects with defined scope, timelines, and accountability
Working knowledge of networking fundamentals – wireless, VPN, and local connectivity troubleshooting
Strong service orientation and communication skills – able to explain technology clearly to non-technical users and stay steady under pressure

Nice to Have

~1 min read

Experience integrating an HR system with Entra for automated account provisioning and deprovisioning – Rippling experience preferred
Experience scoping penetration tests and driving remediation or working closely with an Information Security team on SOC 2 or similar compliance frameworks
Experience developing and delivering end-user technology training
Experience supporting a multi-site or hybrid workforce
Insurance, financial services, or other regulated-industry background
Certifications: Microsoft MS-102, SC-300, or MD-102; CompTIA Network+ or Security+; ITIL Foundation; or Splunk Core Certified User

What We Offer

~1 min read

✓Health, dental, and vision plans

✓Amazing work-life balance with 4 weeks of Paid Time Off

✓10 Paid Company Holidays with 2 floating holidays

✓401K Programs with employer match

✓Personal assistance programs for support in a healthy personal and work life

✓Engage in groundbreaking projects that are reshaping the insurance landscape

✓Collaborate with a group of dedicated, like-minded professionals

✓Experience a culture that prioritizes growth and development

Location & Eligibility

Where is the job

Pleasant Grove, United States

On-site at the office

Who can apply

About this job

Pay per year: $100,000–$120,000 a year; 63% above the $67,500 median for Other jobs on Jobera (121,957 salaries).
Who can apply: United States
Posted: Today
Employer: has 16 open jobs on Jobera.