Loan Servicing Specialist

• Respond to customer phone and email inquiries in a professional, thorough, accurate and timely manner.
• Provide guidance as it relates to established loan processes and procedures.
• Process, research, review, and provide feedback of complex transactions to complete resolution and minimal customer impact.
• Review statements, reports, filings, and invoices for accuracy processing corrections as needed.
• Process loan transactions for payments, payoffs, exceptions, reversals, escrows, and corrections, etc.
• Maintain Core processing system as needed.
• Work with Core Processing on system enhancements / corrections/test scenarios and following through to GL.

• Perform periodic reconciliations, audits and analysis to ensure accuracy and compliance.
• Process disbursements of property taxes and insurance; ensure timely payment of taxes to counties throughout our footprint for escrowed accounts.
• Be a liaison for the department with vendors as needed.

• Provide detailed explanation of escrow analysis statements for the Call Center and Retail personnel.
• Prepare and/or verify payoff quotes for consumer and commercial loans ensuring proper authorization is provided.
• Complete credit references ensuring proper authorization is provided.
• Respond to correspondence regarding erroneous credit bureau reporting – by letter or by correcting via E-Oscar or on Core.

• Create, modify, amend, and cancel UCCs with the state as needed.
• Monitor and assign to team mates emails received in the team email box.
• Research and fulfill complex collateral requests ensuring lien perfection as needed.
• Research and fulfill collateral release requests for acquired loans.
• Participate in special projects as assigned from Assistant Manager.
• Cross trained on every research related job function.

• Provide guidance with regards to accounting requirements specific to impaired loans.
• Provide guidance on needed entries for properties moving into OREO.
• Must have a working concept of partial and full charge offs and recovery of charged off loans.
• Provide guidance as it relates to established impaired loan processes and procedures.

• High school diploma or equivalent (GED).
• Two (2) years of financial service, customer service, or related processing experience.

• Prior banking experience
• Experience with Microsoft Outlook, Excel, and Word

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

To enhance the financial wellness of the diverse communities we serve.

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!