Customer Service Representative - Call Center

The Call Center Customer Service Representative works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana by providing accurate, professional, and accurate customer service. Tax knowledge is helpful but not required.

The Call Center Customer Service Representative must use analytical skills to determine the customer’s needs and apply the procedures to communicate the resolution and accurately resolve customer issues and requests.

This individual will be expected to exhibit professional behaviors with a team player mindset, adhere to the policies and procedures and provide exceptional customer service is provided to customers and/or agency partners.

This role performs work in a standard call center environment responding to back-to-back calls and adhere to scheduled break and lunch hours. This role performs work in a standard office environment.

• High School Diploma, GED or equivalent certification required. 
• Previous call center experience preferred.
• Bilingual proficiency in Spanish and English, including speaking, reading, and writing, is preferred but not required.
• Strong critical thinking and problem-solving skills.
• Works on assignments that are moderately difficult, requiring judgement in resolving issues.
• Accurate data entry skills and the ability to type at least 40 keystrokes/minute.
• Strong interpersonal skills.
• Ability to build positive relationships among customers.
• Attention to detail; excellent organizational, interpersonal, verbal, and written communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently.
• Must be able to remain in a stationary position for an extended period of time.
• Work is constantly performed in an office environment. You will be provided an extensive training program to give you the skills to be successful in this role. 

Physical Requirements: 

• Job frequently requires sitting, handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
• Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com.

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.