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Customer Success Representative

Costa Rica - HerediaRemoteFull-Timemid

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Quick Summary

Overview

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications.

Technical Tools

Other

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

The Customer Success team is our customer’s trusted partner and advocate, with the goal of driving our customer’s success and establishing loyal relationships with Smarsh. Customer Success provides business-level relationship management to drive maximum lifetime value for Smarsh.

We are looking for a motivated, entry-level Customer Success Representative who can be actively involved in building relationships, promoting product adoption, addressing issues, and identifying on-going promotion of the value of Smarsh solutions.

This includes but is not limited to: renewal management, escalating client needs internally, tracking follow up for client inbound questions, resolving invoice questions or changes, and processing downgrades, cancellations, and export requests.

Respond to inbound customer calls in a prompt manner

Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem

Analyze customer contract, invoices, or billing related issues to identify necessary action to address client need

Track activity in Salesforce and accurately logs outcomes of customer discussions

Process customer account or billing adjustments

Consistently meet or exceed time to resolution targets

Partner with other internal teams to ensure client’s needs and resolution with escalated issues are being met.

1+ years’ experience with customer success, or inside sales preferably for the financial industry or similar highly regulated industry.

Self-motivation with a proven ability to perform well under pressure to meet goals and deadlines.

Excellent written and verbal English communication, along with strong listening, influencing, and training skills.

High-reaching, tenacious and results driven.

Validated ability to work both independently and in a group environment.

Excellent organization, documentation, and time management skills.

Experience using Salesforce or equivalent CRM solution is a plus.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

About this job

Posted: Today
Employer: has 19 open jobs on Jobera in 4 countries.

Listing Details

Posted: October 21, 2026
First seen: October 21, 2026
Last seen: October 21, 2026

Posting Health

Days active: 0
Repost count: 1
Trust Level: 62%
Scored at: October 22, 2026

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Smarsh is a leader in digital communications governance and archiving, offering solutions that help organizations manage compliance with regulations while harnessing insights from their communications data.

Employees

1,001-5,000

Founded

2001

Domain

Jobs

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