Logistics Coordinator I

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?
• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
•    Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
•    A Place for Everyone: Our commitment to inclusion ensures that all employees' unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

The position exists to manage full string installations, including costing, quotation, order placement, scheduling, shipping, delivery management, and installer coordination to minimize cycle time, inventory levels, and cost, while maximizing customer service.

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• The core duty of the individual that demonstrates and effectively applies depth and breadth of knowledge and skill in a technical or functional area in observable and measurable terms. 
• Review customer Purchase Orders submitted by Regional Battery Sales Managers, including battery, freight, disposal, scrap (lead credit), and labor cost requirements.
• Process order entries and coordinate Credit Department approvals using Oracle CPQ, Oracle EBS, and related business systems to ensure timely and accurate order booking.
• Source batteries and related materials from approved suppliers to support customer demand and project requirements.
• Coordinate with Warehouse, Suppliers, and Planning teams to expedite orders based on customer needs, inventory levels, logistics requirements, and priority commitments.
• Process and manage supplier purchase orders for drop shipment and RMA transactions, including order tracking and follow-up.
• Maintain accurate sales logs, order records, and operational data within SharePoint, Oracle systems, and other company applications.
• Handle incoming customers and internal calls received through the Full String Queue, ensuring timely response and appropriate follow-up.

• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Value-adding activities to provide insightful interface, improved relationships and committed partnership with and for the customers.  Successful delivery of this KRA is determined from the perspective of the customer in relation to business results.
• Identifies customer needs through communication and probing. 
• Creates solutions to customer problems.  Provide sound recommendations to their queries.  Provides resolution the first time.
• Assists customers in handling, servicing, follow-up, communication and closure of issues. Ensures assign transactions are completed within established service level expectations.
• Implements error-proofing method to ensure all transactions done are accurately
• Participates in conferences calls, meetings and discussions with customers.
• Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers
• Coordinates with other teams/support to complete the request of customers.
• May monitor team service level and assists in workload distribution
• May conduct team/functional/business overview presentations during counterpart visits as required by team lead/supervisor.
• May assist colleagues in answering general escalations from customers
• May handle specialized queries from customers

• Receives general direction on standard work: receives detailed instruction on new assignments
• Consults with supervisor senior peers on complex and unusual issues.
• Prepares and submits periodic operational reports and transaction metrics as required.
• Plans, executes and manages own workload and projects in cooperation with line leaders.
• Assists in leading team meetings, huddles and information cascades.  Communicates with the team on best practices, lessons learned, process and product updates during team huddles/meetings
• Assists in monitoring team mailboxes and routing requests to the appropriate individuals.
• May be asked to gather and compiles operational data and reports to support leadership decision-making.
• Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products and processes, convey information and respond to queries/requests coming from different levels.

• An ongoing effort to improve products, services, or processes, and the integration of these improvements to standard processes and protocols -- can be applied in a micro (Individual improvement) or macro (organization-wide) level.
• Identifies problems areas and sources, offers possible solutions and escalates to line leaders/seniors when necessary.
• Completes personal individual development plan and implements agreed training/development activities.
• Assists the team lead in identifying team opportunities and challenges. Provide sound recommendations to line leaders and/or stakeholders by translating, enhancing and consolidating information into forms that can be used for decision making of the top management.
• Support projects related to quality improvement (such as Think Customer, MS, etc.)

• Individual contribution to further team effectiveness and development towards better efficiency, productivity, support quality and quality of work life.
• Actively participates in team activities and initiatives.
• Fulfill other reasonable duties and projects as required.
• Serves as back-up for next level similar or related function for business continuity.
• Assist team members by sharing process knowledge and best practices when needed.
• Participates in company, platform, or business unit projects and initiatives.
• Coordinates and networks with other members of the team to complete assigned projects and programs.
• Participates in cross-business unit committees as a contributor.

• Bachelor’s degree in business, purchasing, sales, supply chain or logistics, or related discipline
• Strong knowledge of the support (quotation and order entry fulfilment)
• 0-1 year of experience focused on coordination of projects
• Knowledgeable of MS Outlook and MS Office applications
• Knowledge in various software applications such as: SharePoint, Oracle, Smartsheet, 
• Excellent oral and written communication skills
• Excellent organization and prioritization skills are necessary. 
• Demonstrated ability to meet deadlines.
• Detail-oriented
• A team player, with a positive attitude
• Excellent time management and problem-solving skills.
• Fluency in written and spoken American English is required.
• Knowledge of US geography and transportation systems

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES: 
Customer Focus 
Operational Excellence High-Performance Culture Innovation 
Financial Strength

OUR BEHAVIORS:
Own It 
Act With Urgency 
Foster a Customer-First Mindset Think Big and Execute 
Lead by Example 
Drive Continuous Improvement Learn and Seek Out Development