Brand Ambassador Part Time FTC - Harrods - Hermès Parfums & Beauté

PRINCIPAL ACTIVITIES:

• Welcome all customers warmly on the counter
• Listen attentively to customers’ requirements in order to recommend the most suitable products
• Inspire customers to dream by introducing them to our products
• Sell our products with enthusiasm and deliver the highest quality after-sales service in order to retain customers and encourage return visits
• Demonstrate an excellent knowledge of the house’s products and achieve additional sales alongside the product(s) initially chosen by the customer wherever possible.

GENERAL DUTIES: 

• Maintain the counter to a high standard, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)
• Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department
• Share your skills and expertise with other ambassadors, Hermès Beauty Experts and the wider Head Office team.

Education and/or work experience: 

• At least two years’ successful experience in a cosmetics sales post for a well-known quality house or retailer.

Expertise: 

• You must demonstrate a keen interest in the world of beauty and fragrance and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
• Fluent English, and additional languages would be advantageous

Personal and environmental presentation:

• Ensure close attention is paid to the cleanliness and tidiness of the sales space
• Ensure you are always highly presentable
• Being in direct contact with our customers, you are enthusiastic and have engaging interpersonal skills
• Have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes 
• With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness
• Enjoy a challenge and thrive in a sales environment
• Possess a strong team spirit and share your experiences and expertise with enthusiasm
• Have a good awareness of colour matching