Product Systems Analyst

Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.

Product System Analysis serves as a liaison between the business and IT to align product strategies and capabilities, also providing technical business specifications to IT.  This job family identifies and analyzes product needs, defines requirements, objectives, and participates in the solutions making process.  This job family optimize business processes by leveraging the functionality of the technology and product solution. 

This is a business/customer-facing role, and will require someone with technical expertise, analytical skills, good organization, and solid communication skills. The OptiFreight IT Team builds and runs our own applications and infrastructure—this team member will partner directly with our own engineers, as well as collaborate with external software providers. We work in a highly-collaborative, environment, and look for new team members who are accountable, motivated and engaging team players, adaptable learners, and creative problem solvers.

Responsibilities:

• Specialize in understanding key technical features of existing 3rd party TMS platforms
• Partner with IT team members to perform integration implementation and testing.
• Attend customer meetings, listen and analyze customer needs, and present possible solutions to stakeholders
• Meet with stakeholders, analyze business needs, and communicate to IT teams
• Set clear expectations with stakeholders 
• Ensure timely delivery of deliverables
• Maintain alignment with internal CAH business and IT stakeholders
• Take reports of defects, bugs, issues, and create incident tickets and resolve
• Define and operationalize role
• Query SQL databases to answer questions

• Bachelor's degree in related field, or equivalent work experience, preferred
• 4-8 years of experience, preferred
• Technical aptitude with scripting (e.g. Python), SQL, and API testing (e.g. Postman, Bruno)
• Technical aptitude with application diagnostics and debugging (e.g. Dynatrace, Splunk)
• Agile/Scrum/Kanban team experience, Jira and ServiceNow experience preferred
• Ability to multi-task and manage multiple assignments
• Strong communication skills and the ability to explain decisions, ask questions, discuss requirements, and speak with stakeholders and internal customers
• Passionate about helping customers and meeting business objectives
• Java or other programming experience preferred
• Sales or customer service experience would be desirable.

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
• Completes work independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Anticipated salary range: $82,100 - $117,200

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 10/21/2026 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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