Manager, Planning & Integration – Four Seasons Yachts

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Manager, Planning & Integration plays an important role in the continued optimization of Yacht 1 and the successful planning, operational readiness and launch of Yachts 2 and 3. The role identifies opportunities, strengthens planning tools and processes, coordinates priorities across workstreams, and drives timely delivery of key operational outcomes.

For Yacht 1, the role supports ongoing optimization and stabilization through performance tracking, reporting, process improvement and follow-through on operational priorities. For Yachts 2 and 3, the role drives operational milestones, critical paths, risk management and cross-functional readiness through pre-opening and launch.

The role has a direct reporting line to the Senior Director, Planning & Integration connecting the role to the Global Operations Planning & Integration function and ensuring alignment with Four Seasons pre-opening and project delivery standards.

A strategic, results-oriented and collaborative approach, combined with strong project management, communication and relationship management skills, sound business judgement and demonstrated attention to detail, are requirements for success in this role.

• Support the ongoing optimization and stabilization of Yacht 1 by coordinating operational priorities, workstreams and follow-up actions, and maintaining the stabilization critical path through completion.
• Maintain Yacht 1 dashboards, KPI trackers and reporting tools, ensuring information is current, accurate and ready for leadership review.
• Prepare presentations reports and recurring updates for Yacht leadership, executive audiences and joint-owner operator stakeholders as needed.
• Coordinate inputs across Shoreside, Shipboard and Four Seasons Corporate teams to support recurring operational reporting and planning.
• Analyze operational data, feedback and trends to identify opportunities to streamline processes, improve tools and strengthen performance.
• Facilitate post-sailing and operational reviews to enable service improvements (i.e., post-sailing, ports of call, excursion feedback loops, pre-sailing planning), document lessons learned and ensure functional leads drive agreed workstreams.
• Develop and maintain Yacht 1 tools and templates in centralized platform (i.e., Yacht Sharepoint etc.) so teams have current information and consistent policies, procedures and ways of working.
• Maintain strong connections with Four Seasons Hotel Operations to bring relevant standards, tools and brand initiatives into Yacht 1 and keep operating processes current and fit for Yacht needs.
• Support annual Four Seasons Yacht corporate budget planning and goal setting and track progress against Yacht 1 priorities and performance measurements.
• Other duties as assigned.

• Support the pre-opening planning and seamless operational integration of Yachts 2 and 3, applying relevant lessons learned from Yacht 1.
• Lead operational critical path calls across Four Seasons corporate stakeholders, YSS, Shoreside and Shipboard teams, tracking readiness milestones and escalating opening-specific risks.
• Support migration and upkeep for Four Seasons Yacht critical paths in Taskworld platform.
• Drive delivery of key operational milestones, including leadership onboarding, operational readiness reviews, launch support and initial post-sailing reviews.
• Maintain pre-opening folders and tools (i.e., critical paths, toolkits, portals, playbooks and guidance) to institutionalize Yacht pre-opening process
• Coordinate across functions including Four Seasons Yacht, Portfolio Management, Development, Design Services, Engineering, Operations, Commercial and other stakeholders to support readiness and timely delivery.
• Laise across joint-owner operator partner stakeholders including MHCH, vendors and consultants to support project tracking and delivery.
• Coordinate the pre-opening development and implementation planning of Yacht service standards, operating criteria, policies, procedures and launch tools aligned with Four Seasons standards.
• Provide onsite Yacht delivery support as needed, coordinating across internal and external stakeholders, including Four Seasons, Marine, New Build, the shipyard and other delivery partners.
• Other duties as assigned.

• Develop project scope, deliverables, resources, timelines, critical paths, RACI matrices and budgets for assigned Yacht initiatives.
• Establish project governance, meeting cadence, decision-making processes and clear accountability across workstreams.
• Maintain project plans, decision tracking, with clear dependencies, owners and timelines.
• Coordinate cross-functional workstreams and resolve dependencies, escalating items requiring leadership decisions or support.
• Facilitate project working sessions and document clear decisions, actions and next steps.
• Apply consistent project management standards and tools across Yacht initiatives, adapting the approach based on project needs.
• Other duties as assigned.

• Bachelor’s degree in a relevant field or equivalent combination of education and work-related experience.
• Qualified candidates will have 5+ years of experience in a comparable role, supporting the delivery of major operational, guest experience, new opening or new build projects.
• Understanding of luxury Yacht and/or hotel operational ramp up / down activities. 
• Hotel Operations experience and/or Luxury Yacht experience preferred.
• Outstanding ability to analyze business problems and requirements and then develop and communicate meaningful and effective solutions and strategies in a clear, well-organized manner.
• Ability to work in a matrix organization with a fast paced and time sensitive environment.
• Ability to communicate across geographic and cultural barriers.
• Ability to manage multiple projects and workstreams simultaneously.

• Analytical; skilled in providing consultation on possible solutions/approaches and influencing outcomes.
• Strategic thinker and ability to express ideas proactively in a clear, well-organized manner.
• Exceptional business writing skills to draft proposals, announcements, letters, and email communications.
• Proficient with Microsoft Office products.
• Excel and PowerPoint skills a must.
• Expertise with project management and collaboration tools; PMP or Lean Six Sigma Black Belt certification preferred.
• Practical knowledge of AI tools for planning, analytics, and reporting.
• Exceptional interpersonal and relationship-building skills.
• Ability to work autonomously on assignments.
• Handle highly confidential information with integrity.
• Positive attitude and collaborative team player.
• Proactive and self-motivated.
• Handle ambiguity well and able to find clarity in complex situations.

• 10-15%

This role will be a Hybrid working model, which will require 3 days per week in the Miami Four Seasons Corporate Office (3 days per week) located at 1441 Brickell Avenue, Suite 1007, Miami, Florida. #LI-Hybrid