Senior Manager, Product Management – Core CRM

• →Own the technology vision, strategy, roadmap, and lifecycle for the US Vault CRM platform and Core CRM product ecosystem.
• →Develop and maintain a multi-year technology roadmap aligned with Commercial priorities, enterprise architecture standards, Veeva product direction, and the broader Field Technology strategy.
• →Evaluate and enable new Vault CRM capabilities that improve field productivity, customer engagement, compliance, and user experience.
• →Balance new feature delivery with technical debt reduction, platform modernization, security, scalability, reliability, and operational excellence.
• →Define product investment priorities based on business value, technical feasibility, architectural alignment, platform health, and total cost of ownership.

• Serve as Technology Product Manager for the US Vault CRM platform and associated capabilities including:

- Customer Management

- Call Reporting

- Samples Management

- Medical Inquiry

- Approved Email

- Engage

- Media

• Own product lifecycle management from ideation and configuration through deployment, operation, optimization, and retirement.
• Lead CRM configuration, release planning, feature enablement, regression testing, deployment, and production support.
• Evaluate new Veeva releases and capabilities and develop implementation plans that maximize business value while minimizing unnecessary customization.
• Ensure platform stability, performance, security, regulatory compliance, and supportability.
• Continuously simplify, standardize, and modernize the CRM product landscape.

• Partner with Enterprise Architecture, Solution Architecture, Engineering, Infrastructure, and Information Security teams to define the long-term technical direction of the Vault CRM platform.
• Drive platform modernization initiatives including technology upgrades, release adoption, platform optimization, and lifecycle management.
• Ensure technical solutions align with enterprise architecture principles, security requirements, integration standards, and reusable technology patterns.
• Partner with engineering teams to improve platform performance and reliability while reducing operational complexity and total cost of ownership.

• Own the technology strategy for CRM integrations and end-to-end information flow into and out of the Vault CRM ecosystem.
• Partner with Data Management, Master Data Management, Integration Engineering, Data Engineering, and enterprise platform teams to design scalable, reliable, and supportable integration solutions.
• Oversee inbound and outbound integrations with enterprise platforms including MDM, Sampling, Valign, enterprise data platforms, identity services, and other commercial technologies.
• Ensure high standards for data quality, integration reliability, monitoring, reconciliation, governance, and operational support.
• Drive simplification and standardization of integration patterns and establish clear ownership for data quality and issue resolution across the CRM ecosystem.

• Manage strategic relationships with Veeva, implementation partners, and internal technology delivery teams.
• Lead product releases, platform upgrades, testing strategies including expansion of automated regression testing, deployments, and production readiness.
• Prioritize and manage the product backlog using Agile Product Management practices.
• Establish product performance metrics and monitor platform reliability, availability, adoption, operational health, and user satisfaction.
• Drive continuous improvement initiatives that improve platform stability, simplify support, strengthen incident and problem management, and reduce operational costs.
• Manage vendor performance, defect resolution, service levels, financial commitments, and technology roadmaps.

• Build strong partnerships with Sales, Commercial Operations, Marketing, Medical, and Digital, Data & Technology organizations to understand evolving business priorities.
• Translate business objectives into scalable technology capabilities and product investments while challenging requirements that create unnecessary customization or technical complexity.
• Partner with Change Management and Training teams to support successful product adoption and organizational readiness.
• Communicate product strategy, roadmap, technology direction, release plans, risks, and investment priorities to business and technology stakeholders.
• Monitor product adoption, utilization, user experience, and business outcomes to inform future product investments.
  
  

Why You?

Basic Qualification

Please visit  GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

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