Advanced Engineering Support Specialist

Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent combination of education and relevant work experience, plus 5 years of relevant experience; or Master's degree plus 3 years of experience.

 

• Strong technical competence in complex hardware and software systems, including installation, configuration, integration, and troubleshooting.
• Extensive hands-on experience supporting Linux-based systems, including system administration, service management, log analysis, and troubleshooting.
• Strong analytical and diagnostic skills with demonstrated ability to independently isolate and resolve complex technical problems.
• Working knowledge of networking fundamentals, virtualization technologies, and system interfaces.
• Experience supporting software installations, upgrades, and troubleshooting in laboratory or operational environments.
• Ability to quickly learn and apply unfamiliar technologies, research technical issues, and develop effective corrective actions.
• Effective technical communication, documentation, and coordination skills, including the ability to provide technical guidance to customers and engineering teams.

• Experience with Red Hat Enterprise Linux (RHEL), VMware, KVM, or other virtualization technologies.
• Familiarity with Ansible, Bash, Python, or other scripting and automation tools.
• Experience with Red Hat High Availability technologies, including Pacemaker, PCS, and DRBD.
• Experience providing remote technical support to deployed systems and coordinating site installation activities.
• Familiarity with network troubleshooting, including TCP/IP, VLANs, routing, DNS, and connectivity analysis.
• Experience supporting system integration, verification testing, configuration management, and technical documentation.
• Familiarity with system monitoring tools, DevOps practices, and automated deployment technologies.

• →Independently lead assigned system installations, software integration activities, and troubleshooting efforts, coordinating additional technical support as needed.
• →Diagnose and resolve complex hardware, software, networking, virtualization, and configuration issues through systematic troubleshooting, log analysis, fault isolation, and root-cause analysis.
• →Install, configure, test, maintain, and support complex systems, including software deliveries, system updates, and verification of corrective actions.
• →Strong analytical and diagnostic skills, with demonstrated ability to independently investigate, isolate, and resolve complex technical problems.
• →Support integration and system testing activities, including verification of software fixes, regression testing, and evaluation of system functionality and stability.
• →Research technical documentation, system configurations, and component interactions to identify problems, recommend corrective actions, and support issue resolution.
• →Coordinate with software development, systems engineering, infrastructure, networking, and test teams to investigate technical issues and implement solutions.
• →Effective technical communication, documentation, and coordination skills, including the ability to provide technical guidance to customers and engineering teams.

• Exceptional troubleshooting and diagnostic reasoning across interconnected hardware and software systems.
• Demonstrated ability to independently manage complex installation and technical support efforts.
• Strong practical understanding of system operations, dependencies, and failure conditions.
• Ability to communicate technical findings, guide troubleshooting activities, and coordinate effective resolutions across engineering disciplines.

This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.

USD $111,881.00 - USD $121,059.00 /Yr.

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans