Product Planning Consultant

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The Services Offer Manager plays a pivotal role combining operational execution, service package management, and cross-functional product support across our communications solution ecosystem. Working in close alignment with the Global Service Offer & Strategy Management team, this role is responsible for executing offer lifecycle tasks, maintaining support packages, coordinating cross-departmental delivery, and driving workflow efficiency.

The ideal candidate bridges commercial service management with practical product knowledge—supporting primary communications hardware, integrated software solutions, third-party offerings, and specialized field service applications.

• Portfolio Maintenance: Implement and maintain service support packages across core communication hardware lines and system infrastructure.
• Offer Packaging & Collateral: Prepare operational documentation, ordering guides, item reference setups, Statements of Work (SoW), pricing rules, and sales enablement resources.
• Partner & Vendor Portfolios: Assist in evaluating and maintaining service support structures for partner products and complementary commercial solution frameworks.
• Service-Led Initiatives: Support the launch and ongoing execution of new service concepts, defining requirements for emerging operational tools.
• Tooling & Quoting Support: Input and update service package details in internal sales configurators and quoting systems, addressing pre-sale pricing gaps as needed.

• Product & Offer Dual-Function: Support product management and service offer workflows for specialized operational applications and software platforms.
• Lifecycle & Readiness: Gather feedback from customer and sales channels to help prioritize feature updates and ensure new releases are fully supported by Service Delivery teams.
• Release Communication: Draft training content and update announcements for Customer Success Managers and sales personnel to promote feature adoption.

• Request Processing: Process software support and entitlement requests across core system releases, device lifecycles, and software licenses.
• Quote Approvals: Serve as an authorized reviewer and approval contact in sales systems for service quotes.
• Lifecycle Notifications: Maintain a scheduled reminder cadence (1 year, 6 months, 1 month) to notify internal stakeholders of upcoming software version updates and retirement milestones.
• Technical Bulletins: Author and publish standard operational guidelines and release summaries for regional teams.

• Workflow Automation: Leverage AI productivity tools and workflow platforms to automate routine administrative intake, task evaluation, and tracking processes.
• Task Management: Track project deliverables, monitor ticket workflows, and participate in system user acceptance testing using project tracking tools.
• Analytics & Dashboards: Maintain operational tracking dashboards to monitor service package adoption, attachment rates, and overall performance trends.

• Central Liaison: Connect product development, sales, pricing, field service, and regional GTM teams to resolve delivery bottlenecks.
• Governance Support: Contribute data and operational analysis for Global Portfolio Business Reviews.

• Education: Bachelor’s degree or equivalent experience in Business, Operations Management, Information Systems, Telecommunications, or a related field.
• Experience: 3-5+ years of experience in project coordination, business operations, offer management, or product support—preferably in technology or communications sectors.

• Task & Data Platforms: Solid experience with project tracking tools (e.g., Jira) and analytics platforms or spreadsheets for reporting and trend analysis.
• AI & Low-Code Automation:
  • Generative AI Tools: Proficiency in using prompt engineering to draft operational updates, summarize technical content, and generate reports.
  • Workflow Automation: Practical familiarity with maintaining low-code automated workflows connecting task management systems, databases, and AI models.
• Domain Knowledge (Plus): Basic understanding of LMR communications systems, hardware/software lifecycles, or IT operational frameworks.

• Cross-Functional Communication: Excellent written and verbal skills to translate technical updates for commercial and field support teams.
• Proactive Problem Solving: Ability to identify manual operational bottlenecks and implement automated solutions.
• Organizational Agility: Strong multi-tasking skills with the ability to manage competing timelines across regional stakeholders.

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.