Director of Social Services / Admissions Coordinator

Our Life Plan Community, Westminster Baldwin Park, is nestled within the desirable Baldwin Park community, known for its walkable streets, charming town center, and welcoming atmosphere. We are proud to be recognized for excellence in senior care from U.S. News & World Report Best Nursing Homes for Rehab 2026. 

We are currently searching for a Social Services/Admissions Coordinator to work in the Administration/Health Center, this position has responsibility for both the Social Services and Admissions for the 20-bed rapid recovery unit by 1) assuring that the emotional and social needs of all residents are met & maintained on an individual basis and 2) marketing the rapid recovery unit and maintain occupancy.  Department.  This position reports to the Health Services Administrator. 

Schedule: Full Time | Weekdays   

• Prepare comprehensive psychosocial assessments and care plans for all residents.
• During the Admission process tour facility and available accommodations with potential residents and family members. Review and obtain signatures for required documentation (see procedure).
• Resident and family outreach – advocate for the residents. Main contact for the family members.
• Access to community resources and present residents/family member with health care provider availability; includes home health care, hospice, equipment provider, etc.
• Manage discharge planning; responsible for appropriate discharges to a less restrictive setting (outside health services).
• Internal contact for resolving resident/family member grievances.
• As a Grievance Coordinator maintains a Grievance Log (accept/write grievances on behalf of party); conducts investigations and follow ups with resolutions. Conducts abuse prevention In-services for staff members.
• Completes QA and Audits. Monitors psychotropic medications, mood and behavioral symptoms. Obtain consent from residents or HC Surrogate for psych med use and maintain in psychoactive medications binder.

• →Coordinate all admissions with transfers from hospital or home to facility.
• →Tour the facility with prospective residents/family members. Assist with referrals as needed.
• →Assist in the evaluation of all potential residents to ensure appropriate placement.
• →Ensure proper federal, state, and facility mandated documentation is completed. Ensure all necessary Medicare and/or insurance information is available and confirmed prior to admission.
• →Review admission packets for accuracy and approval. Enter new resident information into Electronic Charting System.
• →Educate residents and families about the extent of Medicare and Medicaid coverage, including length of stay, amount of coverage, and co-insurance days.
• →Develop and maintain relations with physicians and hospitals on an ongoing basis, including for example: providing them with Medicare updates and changes in facility procedures.

• Bachelor’s Degree in Social Work or Sociology or; Bachelor’s degree in health related field or Registered Nurse (R.N.) with at least two years experience.
• Three (3) years’ experience in skilled nursing facility or medically related area is required.

• One year required in long term care, including working knowledge of Medicare, Medicaid, and managed care protocols. One year in post acute rehabilitation.
• Knowledge of required admission documentation and process.

IMPORTANT NOTE: In alignment with public health best practices WESTMINSTER COMMUNITIES OF FL strongly encourages annual influenza vaccination for all healthcare personnel. Employees may be required to either:

• Provide documentation of current seasonal influenza vaccination,
  or
• Submit a written declination and, if applicable, comply with alternative protective measures (e.g., wearing a surgical mask during flu season).

Medical and religious exemptions will be considered.