Housing Access Navigator

United States·SeattleRegular FT Benefittedmid

Other

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Quick Summary

Overview

SALARY $33.14 per hour This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

Technical Tools

Other

$33.14 per hour

This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

What We Offer

~1 min read

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits.

Seattle, WA (In-Person)

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That’s why we provide long-term housing paired with on-site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility: We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values-aligned service in moments that are complex or high-stress.

About the Role

~1 min read

The Housing Access Navigator supports individuals seeking housing in Plymouth’s affordable housing portfolio by assisting with applications, eligibility screening, and coordination of move-ins. This role works directly with applicants experiencing homelessness, very low income, mental illness, and/or chemical dependency. The Navigator manages a high volume of paperwork, maintains accurate records, and provides timely communication to applicants, partner agencies, and internal teams. The position also responds to inquiries about housing programs, leasing procedures, and community resources.

Responsibilities

~1 min read

Assist applicants in completing housing and subsidy applications, including Low-Income Housing Tax Credit paperwork.
Conduct intake interviews onsite and through outreach in shelters, hospitals, jails, and street locations.
Screen applicants for eligibility, communicate decisions, and guide applicants through denial or appeal processes.
Obtain and verify required documentation, including income and homelessness verification.
Track pending applications, move-in coordination, and accommodation requests.

Provide referrals to community services and maintain updated resource materials.
Coordinate applicant referrals with external agencies and service providers.
Prepare and present information for appeals when applicants submit requests following initial denials.

Respond promptly to applicant and partner agency inquiries via phone, email, and in person.
Build effective relationships with applicants, residents, social service agencies, and internal teams.
Use approved de-escalation techniques when interacting with distressed or upset applicants or residents.

Maintain accurate records of all applicant interactions and eligibility documentation in the agency database.
Support daily office operations including walk-in assistance, filing, copying, and processing mail.
Ensure compliance with funding source requirements (e.g., HUD, City, State, LIHTC) and assist the Compliance Department as needed.

Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
Strong verbal and written communication skills with individuals from diverse backgrounds.
Proficiency with Microsoft Office applications (Word, Excel, Outlook) and the ability to navigate customized databases.
Strong attention to detail with the ability to manage high volumes of paperwork accurately and efficiently.
Ability to work both independently and collaboratively in a fast-paced environment.
Ability to use sound judgment, maintain confidentiality, and apply de-escalation techniques.

Requirements

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High School Diploma, GED, or equivalent combination of relevant work experience.
Some college or experience in a housing or human services organization preferred.
1+ year of administrative or general office experience involving accurate data entry, detailed record keeping, and confidentiality.
Experience working with people experiencing homelessness, mental illness, or chemical dependency in social services or housing environments. Customer service experience is also preferred.
Bilingual candidates strongly encouraged to apply.

Join us and be a catalyst for positive change!

Plymouth Housing is an equal opportunity employer. We recruit, hire, train, and promote employees based on merit and business needs, and without regard to race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex (including pregnancy, gender identity, and sexual orientation), age, marital status, physical, sensory, or mental disability, honorably discharged veteran or military status, or any other status protected by applicable federal, state, or local law.

Location & Eligibility

Where is the job

Seattle, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $68,931 a year; 2% above the $67,500 median for Other jobs on Jobera (122,729 salaries).
Who can apply: United States
Posted: 1 day ago
Employer: has 22 open jobs on Jobera.