Ebills Assistant Team Lead

United States·Conservice - LoganNormallead

Other

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Quick Summary

Key Responsibilities

Monitor team members' work QC and review the quality of your team members' work Answer team members' questions and follow up if necessary Assist in creating, updating,

Requirements Summary

Harvest Location: Hybrid (In

Technical Tools

Other

Ebills Assistant Team Leads (ATL) educate, unite, and hold accountable the team members of the Harvest Ebill Teams. Team members and partner leaders will look to you for answers to questions and escalated issues. You will coordinate with the team lead on the needs of your team and then will take action to meet those needs. You will lead by example as you submit quality work and hold valuable team meetings. You will play a significant role in improving the team’s performance and optimizing existing processes.

Responsibilities

~2 min read

As an Ebills ATL, you will:

→Monitor team members' work
→QC and review the quality of your team members' work
→Answer team members' questions and follow up if necessary
→Assist in creating, updating, and maintaining Standard Operating Procedures (SOPs) and training materials for the team.
→Serve as the first point of contact for complex issues or client/provider escalations before escalating to the Team Lead.
→Report issues and results to leaders and team members
→Coordinate with adjacent teams (e.g., QC, Transition, Email Processors) to ensure smooth handoffs and resolution of dependencies.
→Lead meetings, as needed
→Ensure team member success
→Identify inefficient processes and find innovative solutions
→Daily and weekly reporting on key performance metrics
→Root cause analysis on Harvest-caused late fees and disconnects
→Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice

As an Ebills ATL, you will:

→Monitor team members' work
→QC and review the quality of your team members' work
→Answer team members' questions and follow up if necessary
→Assist in creating, updating, and maintaining Standard Operating Procedures (SOPs) and training materials for the team.
→Serve as the first point of contact for complex issues or client/provider escalations before escalating to the Team Lead.
→Report issues and results to leaders and team members
→Coordinate with adjacent teams (e.g., QC, Transition, Email Processors) to ensure smooth handoffs and resolution of dependencies.
→Lead meetings, as needed
→Ensure team member success
→Identify inefficient processes and find innovative solutions
→Daily and weekly reporting on key performance metrics
→Root cause analysis on Harvest-caused late fees and disconnects
→Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice