CAGE CASHIER

Description

Responsible for all cash service needs of our casino guests while maintaining appropriate accountability for inventory. Delivers truly great guest service while performing transactions such as chip and token redemption, check cashing and credit card cash advance, along with servicing our in house check-cashing players.

• Customer Service: Provides prompt, friendly, and courteous service to all guests while following company and gaming regulations. Conducts all transactions in a confidential manner. 

• Money Handling: Performs all types of money-handling functions including: check cashing and converting coin, tokens, and gaming chips into currency. Counts money and chips and reconciles banks. Orders currency to refill supplies. Accepts, delivers, and issues credit card cash to customers. Dispenses coins/chips to other cashiers. Processes funds transactions for the cashiering department and other casino personnel. Performs transactions under surveillance.
• Record Maintenance/Processing: Performs credit checks and inquiries. Processes new check cashing applications. Records information regarding transactions on reports and forms. Maintains internal controls with reports describing errors and discrepancies. 

• Team Work: Collaborates with work-group and all support departments to ensure player satisfaction. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals. 
• Values: Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances. Maintains confidentiality of all player accounts. Maintains security and confidentiality of files, records, and lists.

Requirements

• Must be at least 21 years of age.
• Must have a high school diploma or GED.
• Able to obtain Louisiana Gaming License.
• Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator.
• Must have previous United States currency money handling work experience.
• Must read, write, speak, and understand English.
• Must be willing to serve customers from a variety of backgrounds.
• Must be willing to work nights, weekends, and holidays and work overtime.
• Able to pass mandated regulation and department testing.

• Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
• Able to work at a fast pace in mentally and physically stressful situations.
• Must maintain professional composure in all situations (e.g., demanding or threatening customer and during periods of high business volume).