INFORMATION TECHNOLOGY TECHNICIAN II - ONSITE - KEY LARGO, FLORIDA

INFORMATION TECHNOLOGY TECHNICIAN II - ONSITE - KEY LARGO, FLORIDA

First State Bank is a customer-focused bank with a long history of serving, reaching out, and connecting with the community. Founded in 1955 with a single branch in Key West, the Bank has grown and changed, as has the surrounding community, but our core values remain the same. First State Bank of the Florida Keys recognizes that what sets us apart are our people.

• Competitive Salary and Hourly Pay Rates
• Medical, Dental, Vision, Life, Long-Term Disability plans available
• 401K Retirement Program with employer matching
• Paid Time Off plus Federal Bank Holidays
• Profit Sharing Program
• Tuition Reimbursement

The IT Technician II provides onsite and remote technical support for Bank locations based out of Key Largo, responding to service calls throughout the Keys. The role installs, configures, maintains, and troubleshoots computer workstations, peripherals, local area networks, and telecommunications equipment. A strong emphasis is placed on network cabling, including cable installation, termination, testing, tracing, labelling, documentation, and support for office moves, renovations, and new technology deployments.

• →Install, configure, and upgrade operating systems, business applications, and endpoint software in accordance with Bank standards.
• →Install, assemble, configure, relocate, and support computers, monitors, printers, scanners, network equipment, telephone and conferencing equipment, and related peripherals.
• →Perform hands-on network cabling work, including pulling, routing, terminating, labeling, testing, tracing, and documenting Cat5e/Cat6 copper cabling, patch panels, keystone jacks, and network drops for new installations, repairs, office reconfigurations, and branch projects.
• →Troubleshoot hardware, software, e-mail, network connectivity, Wi-Fi, cabling, telephone, conferencing, and peripheral equipment issues; complete repairs or coordinate escalation when required.
• →Maintain accurate network run sheets, cable and port labeling, rack and patch-panel documentation, equipment records, scanner maintenance records, and network monitoring information.
• →Provide onsite technical support to Bank locations throughout the Keys from a Key Largo base.
• →Respond to service requests, incidents, and outages, support projects and scheduled maintenance across the assigned service area.
• →Serve as a technical resource for employees, provide Level 1 and Level 2 help desk support, document solutions, and escalate issues to internal teams or outside providers as appropriate.
• →Assist with planning and implementing branch openings, renovations, office moves, network upgrades, hardware refreshes, and other technology projects.
• →Works with vendors to resolve hardware operating system issues; research and tests possible solutions and implements solutions.
• →Analyzes bugs in system and application software; research and tests possible solutions; implements solutions.
• →Responsibilities also include other duties as assigned by the supervisor/manager.

• →4+ years of hands-on technical experience
• →Two years of college or vocational-level coursework in IT, networking, or a related field, or equivalent experience/certifications.
• →Relevant certification such as CompTIA A+, Network+, Microsoft credentials, or structured-cabling training is preferred.
• →Demonstrated experience with computer installation, maintenance, repair, network troubleshooting, and structured cabling.
• →Working knowledge of Cat5e/Cat6 installation, termination, testing, tracing, labeling, patch panels, and network drops.

Primary Responsibilities include:

• →User Provisioning
• →End User Hardware Installs/Repairs
• →End User Software Installs
• →Help Desk Level 1 and 2 Troubleshooting
• →ATM Support
• →Documentation of Support Solutions
• →Service Request ticket fulfillment
• →Advanced End User Hardware Installs/Repairs
• →Advanced End User Hardware Installs/Repairs
• →Help Desk Level 1 and 2 Incidents
• →Level 1 and 2 Phone/Conferencing System Troubleshooting
• →Monitoring Servers
• →Problem Management escalation and root cause analysis

Secondary Responsibilities include:

• →After hours on-call support for branches
• →Project work as assigned
• →Restores files
• →Group Policy Maintenance
• →Monitoring Network
• →Patch Management for Workstations
• →File transfers and workflows
• →Phone/Conferencing System Maintenance

• Strong working knowledge of structured network cabling, including Cat5e/Cat6 standards, cable pathways, patch panels, keystone jacks, wall plates, labeling, testing, tracing, and cable management.
• Ability to use common cabling tools and test equipment, including punch-down tools, crimpers, tone generators/probes, and cable testers.
• Knowledge of LAN/WAN concepts, Ethernet, TCP/IP, switches, wireless access points, VLANs, and basic network troubleshooting.
• Experience installing, configuring, upgrading, troubleshooting, and repairing computers, operating systems, applications, printers, scanners, telephone systems, conferencing equipment, and peripherals.
• Ability to read and maintain network diagrams, cabling records, port assignments, rack elevations, equipment inventories, and technical documentation.
• Ability to explain technical concepts and procedures clearly to non-technical users and provide professional customer service.
• Strong listening, communication, organization, documentation, and time-management skills.
• Flexible, dependable, and able to prioritize work across multiple branch locations in a fast-paced environment.

• Two years of college or vocational-level coursework in computer science, information technology, networking, or a related field, or an equivalent combination of experience and relevant IT certifications.
• Minimum of four years of hands-on technical support experience, including computer installation, maintenance, repair, and network troubleshooting.

• Associate or Bachelor's degree in computer science, information technology, networking, or a related field.
• Relevant technical certifications such as CompTIA A+, Network+, Microsoft credentials, or structured-cabling training/certification such as BICSI Installer 1 are preferred.

This position is based in Key Largo and requires frequent travel to Bank locations responding to service calls throughout the Keys. Reliable transportation and the ability to travel between locations during the workday are required. The employee may use a personal vehicle with mileage reimbursement or a company vehicle when available and approved. The role requires frequent standing, walking, lifting, carrying, bending, kneeling, reaching, climbing a step ladder, working around desks and network equipment, and routing cable above ceilings or through approved pathways. The employee must be able to safely lift and move technology equipment and cabling materials up to 50 pounds, coordinate schedules, and work orders for multiple locations, and participate in after-hours on-call support, scheduled maintenance, and project work as assigned.

First State Bank is an equal opportunity employer which provides equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, age, national origin, citizenship, disability, sexual orientation, marital status or any other basis protected by federal, state or local laws.