Human Resources Service Delivery, Analytics and Insights Partner

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Quick Summary

Key Responsibilities

Build trusted partnerships with assigned HR service groups, understand their processes and challenges,

Requirements Summary

5+ years of experience in developing and maintaining relationships and partnerships with senior executives, customers, stakeholders, peers,

Technical Tools

AnalyticsData & AI

Human Resources Service Delivery, Analytics and Insights Partner

The Boeing Company

The Boeing Company is seeking an experienced Human Resources Service Delivery (HRSD), Analytics and Insights Partner to join the team in Seattle, WA or Mesa, AZ to strengthen HR service delivery partnerships, advance analytical capabilities, and drive improvements that enhance employee experience.

This role combines consultative partnership with advanced ServiceNow reporting and analytics expertise. The successful candidate will build trusted relationships with assigned HR service groups, gain a deep understanding of their workflows and operational challenges, and leverage data-driven insights to identify opportunities for improvement.

As the primary functional owner of HR's ServiceNow dashboards and Analytics and Insights capability, this individual will play a critical role in transforming data into actionable insights that improve service delivery, operational effectiveness, and employee experience.

This is an experienced individual contributor position requiring strong analytical skills, independent judgment, and the capability to influence stakeholders across multiple HR functions.

Responsibilities

~1 min read

→Build trusted partnerships with assigned HR service groups, understand their processes and challenges, and recommend improvements to service delivery and employee experience
→Analyze ServiceNow case management performance, service levels, employee feedback, and operational trends to identify root causes and develop actionable recommendations
→Lead ServiceNow Analytics and Insights capability by establishing Key Performance Indicators (KPI) definitions, reporting standards, reusable reports, and a practical analytics improvement roadmap
→Develop, maintain, enhance, and troubleshoot ServiceNow dashboards within Performance and Platform Analytics
→Manage dashboard access administration and provide end-user support
→Coach and support peer Service Delivery Partners in reporting, metrics, and data interpretation
→Communicate insights and recommendations effectively to leaders and stakeholders
→Collaborate with the Product Operations Lead to validate business requirements and ensure reporting and analytics solutions meet organizational needs

Requirements

~1 min read

5+ years of experience in developing and maintaining relationships and partnerships with senior executives, customers, stakeholders, peers, and business partners
3+ years of experience with the ServiceNow platform
3+ years of experience with dashboards, reports, and KPIs
Experience in developing and maintaining metrics packages
Experience performing quantitative and qualitative analyses, problem-solving, and making independent decisions

Bachelor's degree in Human Resources, Business, Data Analytics, Information Systems, or a related field, or an equivalent combination of education and experience
5+ years of experience in HR service delivery, shared services, analytics, business consulting, or a related field
ServiceNow certifications such as Certified Implementation Specialist (HRSD), HR Professional Suite Certification, or equivalent
Expertise in ServiceNow HR Service Delivery (HRSD)
Experience using Tableau for data visualization and reporting
Experience establishing KPI frameworks and measurement strategies
Experience coaching colleagues and building analytical capabilities within teams
Experience leading initiatives that improve enterprise employee services and operational performance

Not Applicable

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

What We Offer

~1 min read

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $112,200– $162,150

Not Applicable

Relocation assistance is not a negotiable benefit for this position.

This is not a Safety Sensitive Position.

This position does not require a Security Clearance.

Employer will not sponsor applicants for employment visa status.

This position is not contingent upon program award

Shift 1 (United States of America)

Location & Eligibility

Where is the job

Not specified

Location terms not specified

Who can apply

Same as job location

About this job

Pay per year: $112,200–$162,150 a year; 2% below the $140,000 median for Analytics jobs on Jobera (602 salaries).
Posted: Today
Employer: has 2,070 open jobs on Jobera in 26 countries.