Parts Advisor

Reporting to the Parts Manager, the Parts Advisor will be responsible for providing flexible operational support across all areas of the Parts Department, ensuring efficient service delivery to both internal and external customers. The successful candidate will play a key role in maintaining departmental effectiveness by supporting sales, warehouse, stock control, and logistics functions while adapting to changing business priorities and operational requirements. 

• Provide support across all functions within the Parts Department as required 

• Assist customers with parts enquiries and sales transactions in a professional manner 

• Handle telephone and counter enquiries, delivering excellent customer service 

• Receive, check, and process incoming parts deliveries accurately 

• Carry out binning and storage of parts in designated warehouse locations 

• Assist with stock control activities, including stock checks and inventory accuracy 

• Pick and prepare parts orders for internal and external customers 

• Perform runner and logistical duties to support departmental operations 

• Cover responsibilities of team members during absences, leave periods, training, or peak workload periods 

• Rotate between parts sales, warehouse, customer service, and logistics functions according to operational needs 

• Support the Parts Sales Lead and Parts Manager with additional duties within the scope of the role 

• Ensure adherence to company processes, health and safety requirements, and departmental standards 

The above duties are intended as a guide and may be amended or expanded in line with business requirements. 

• Previous experience in a parts, warehouse, logistics, retail, or customer service environment would be considered an asset 

• Secondary level education; relevant qualifications in automotive, logistics, or business-related fields are advantageous 

• Ability to work effectively across multiple functions within a Parts Department 

• Strong customer service and communication skills 

• Good organisational and time-management abilities 

• Willingness to learn new processes and support colleagues when required 

• Ability to prioritise tasks and adapt to changing operational demands 

• Basic computer literacy and the ability to work with stock management systems 

• Ability to work independently and as part of a team 

• Problem-solving mindset with a proactive approach to work 

• Ability to meet deadlines and maintain accuracy in a fast-paced environment 

• Fluent in English and Maltese 

• English
• Maltese