Finance Application Lead

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Finance Application lead / The Head of Function (HoF) – Finance Applications is responsible for leading the end-to-end delivery and management of Application Management Services (AMS) across finance platforms, including ERP and adjacent systems such as Coupa, OneStream, and other finance and procurement applications.

·         This is a delivery-focused leadership role requiring a strong understanding of finance and procurement business processes, application services, and service management, rather than deep technical expertise in any single platform.

·         The HoF is accountable for service stability, delivery quality, governance, stakeholder alignment, SLA performance, risk management, and continuous improvement across a multi-platform Digital Finance landscape.

·         The role oversees the support, development, enhancement, and ongoing operation of applications and services, ensuring that incidents, service requests, problems, changes, releases, defects, and enhancements are effectively managed throughout their lifecycle.

·         This includes ensuring appropriate solution design, testing, documentation, change control, production readiness, and operational support.

·         The HoF drives end-to-end service ownership and delivery discipline, ensuring effective ticket and service hygiene, timely resolution of issues, root-cause analysis, knowledge management, and adherence to agreed service levels and governance processes.

·         The role also drives opportunities for automation, shift-left, process optimisation, service improvement, and operational efficiency, while working closely with business, product, technical, and service management stakeholders to communicate priorities, risks, dependencies, progress, and outcomes.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

• AMS Delivery & Service Ownership - Lead end-to-end operations across Digital Finance applications, ensuring service stability, SLA/KPI achievement, contractual compliance, and effective incident, problem, change and release management.
• Finance Domain & Solution Delivery - Provide cross-platform leadership across ERP such as Maconomy, SAP, procurement tools like Ariba, Coupa and EPM applications such as OneStream, translating business needs into delivery priorities and overseeing enhancements, testing, releases and production readiness.
• Stakeholder & Team Leadership -Lead cross-functional AMS teams and act as a key interface with business stakeholders, Product Owners and leadership, managing priorities, service reviews, risks and escalations.
• Governance, Risk & Compliance - Drive strong governance across service performance, ticket quality, backlog, controls, audit readiness, application dependencies and delivery risks.
• Continuous Improvement & Ecosystem Management -Drive automation, shift-left, knowledge management, standardisation and process optimisation while coordinating effectively with internal teams, technology partners and SaaS vendors.

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.