Phlebotomy Coordinator South Shore Clinics

Required - High School diploma or equivalent

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

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Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Required - 2 years experience in a healthcare-related field.

Preferred - Leadership experience.
 

• Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Excellent decision-making and delegation skills.

• Leads the work activities of the phlebotomy group.  Resolves customer service concerns by implementing service recovery initiatives.  Assists in building and fostering a customer service culture within the department by implementing new customer service vehicles that enhance patient satisfaction. 
• Assists in the orientation and training of new employees.  Offers ongoing assistance and instruction to all employees in the venipuncture group.  Assists other employees and/or assumes their job duties when needed.  Provides feedback to the supervisor on staff job performance.
• Assures timely response to priority venipuncture requests and that staffing coverage is adequate for all shifts and positions through the venipuncture area.   Works with supervisor to control man-hours and supply costs.  Communicates effectively with nursing personnel, department directors, employees and other key personnel. 
• Maintains a clean and safe environment.  Assures compliance with all Infection Control Policies and Procedures, CAP guidelines and the department Safety Manual.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.
   

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.