6h ago
New

Technical Support Specialist (Level 1)

IndiaIndia·PuneFull-time (Salary)mid
Customer SupportTechnical Support Specialist
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Quick Summary

Technical Tools
Customer SupportTechnical Support Specialist
  • Providing quality support to clients 
  • Ensuring stability of client product image stability
    •  
    Measured by: 
  • Response time 
  • Customer and CSM satisfaction
  • Support participation (participation in at least 20% of all incoming requests)
  • Image processing stability, suggestions for improvements 
  • Median first response time and overall median response time on Intercom under 5 minutes
  • Customer satisfaction on Intercom over 90%
  • CSM satisfaction on Jira higher than 4/5
  • Participation in at least 20% of all incoming requests
  • Number of failed image processing requests lower than 1M in 24 hours 
  • Client direct support on Intercom
  • Internal support on Jira and Slack channel product-support
  • Image processing stability 
  • Communication skills
  • Patience & empathy
  • Basic SQL ● Fluent English - both written and verbal
  • Knowledge of APIs (FB GraphAPI, GA API)
  • Advanced Logs understanding (Graylog)
  • Deep understanding of image processing in Meta and in ROI Hunter
  • Browser development tools 
  • Hands on AI Experience
  • Marketing strategies
  • Technical writing skills 

    • Location & Eligibility

    Where is the job
    Pune, India
    Hybrid, some on-site time required
    Who can apply
    IN

    About this job

    Who can apply
    India
    Posted
    Today
    Employer
    has 102 open jobs on Jobera in 7 countries.

    Listing Details

    Posted
    October 22, 2026
    First seen
    October 22, 2026
    Last seen
    October 22, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    60%
    Scored at
    October 22, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Pattern is a leading ecommerce acceleration platform that provides a comprehensive range of services to help brands grow in the digital marketplace.

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    Technical Support Specialist (Level 1)
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