Staff Product Designer

We are looking for an accomplished Staff Product Designer to shape end-to-end member experiences for an innovative digital healthcare platform focused on improving metabolic health. In this strategic role, you will lead the design of seamless enrollment journeys that help people understand, access, and adopt personalized healthcare programs. You will combine exceptional visual design with sophisticated service design, connecting digital experiences with real-world interactions such as receiving health devices, setting up sensors, and scheduling virtual clinical appointments. Working across product, marketing, engineering, logistics, and clinical operations, you will transform complex workflows into intuitive, engaging, and trustworthy experiences. Your research-driven approach will help identify diverse member needs, reduce enrollment friction, and improve program adoption. This is an opportunity to influence product strategy, establish cohesive omnichannel experiences, and make a meaningful contribution to the future of personalized healthcare.

• At least 8 years of experience in UX or product design, supported by a portfolio demonstrating exceptional visual craft and sophisticated service design.

• A strong portfolio showcasing premium consumer-facing or marketing-led design, complex journey mapping, and the integration of digital and physical experiences.

• Proven experience conducting user research, developing actionable personas, and translating insights into effective product strategies and high-converting user journeys.

• Experience designing complex consumer enrollment flows, digital healthcare experiences, premium e-commerce journeys, or comparable customer onboarding experiences.

• Deep understanding of responsive web and native mobile design patterns, including the ability to create consistent experiences across platforms.

• Ability to design for real-world actions and connected experiences, such as Bluetooth sensor pairing, device setup, shipment tracking, and appointment scheduling.

• Familiarity with hardware-software integrations, logistical workflows, or other complex service ecosystems is a strong advantage.

• Strong understanding of how design influences user adoption, trust, engagement, conversion, and habit formation.

• Excellent written, verbal, and visual communication skills, including the ability to present concepts, explain complex design decisions, and create persuasive interface copy for different audiences.

• Demonstrated ability to work independently, navigate ambiguity, and influence cross-functional teams without relying on formal authority.

• Strong collaboration skills and the ability to balance strategic thinking with hands-on design execution.

• A bachelor's degree in design, service design, human-computer interaction, or a related field.

• Must be authorized to work for any employer in the United States without requiring employment sponsorship.