14d ago

Production Support Engineer

Malaysia·My-Penang - PenangNormalmid

Customer SupportSupport Engineer

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Quick Summary

Overview

Provide technical support for equipment installation, relocation, acceptance, upgrades, repairs, and field change orders. Troubleshoot test programs, hardware, yield, application,

Technical Tools

Customer SupportSupport Engineer

Provide technical support for equipment installation, relocation, acceptance, upgrades, repairs, and field change orders.
Troubleshoot test programs, hardware, yield, application, and production equipment issues.
Recommend solutions to improve equipment performance, utilization, and production yield.
Manage customer technical requirements and resolve issues promptly.
Support software licence management for local and global customers.
Deliver service contract commitments according to required quality standards.
Collaborate with Service Sales to identify service and solution opportunities.
Provide technical feedback to the factory for product and performance improvements.
Support or lead technical projects and factory automation integration.
Advise customers on equipment efficiency, productivity, and manufacturing improvements.

Degree in Electronics Engineering, Electrical Engineering, or a related discipline.
Four to six years of relevant experience in semiconductor manufacturing, testing, or equipment support.
Hands-on experience troubleshooting test programs, yield problems, hardware, and equipment faults.
Proficiency in C++ and Java; Advantest V93000 experience is an advantage.
Knowledge of Overall Equipment Effectiveness, productivity improvement, smart factory concepts, and factory automation.
Strong customer management, communication, analytical, and problem-solving skills.
Self-driven, customer-focused, quality-conscious, and results-oriented.
Project management experience is an advantage.
Occasional travel required, sometimes on short notice.