Senior Technical Support Engineer

Malaysia·My-Penang - PenangNormalsenior

Technical Support EngineerCustomer

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Overview

Escalation support excellent Provide effective technical consultation and onsite support for handling/ probing and thermal issues.

Technical Tools

Technical Support EngineerCustomer

Provide effective technical consultation and onsite support for handling/ probing and thermal issues.
Consolidate and monitor failure trend and proactively review data and discussion with GSEC and R&D for product (handler/ prober) improvement.

Evaluation preparation and execution as planned.
Compiling data analysis and conclusion review with R&D.
Suggest solution improvement ideas and collaborate with R&D to continue enhancing solution reliability and robustness (throughput, stability, thermal & etc) for production deployment.

Handle product safety tracking follows up and management. RFI, FCO, ANZEN.
Ensure product safety (handler/ prober and customer products) with proper operation training conducted for field service team and customers.

Conduct technical/ knowledge transfer to field service engineers and customers to operate, maintain, troubleshoot the handler/ prober.
Conduct workshops and optimization know-how to field service engineer and customers and “train the trainer” program.

Bachelor’s or master-degree in Mechanical, Thermal, Mechatronics Engineering, or relevant field with 4 to 6 years of working experience in semiconductor manufacturing industry.
Experiences in semiconductor package handling/ probing, thermal technologies and automation system.
Strong troubleshooting and problem-solving skills.
Global mindset and industrial knowledge to support the regional teams and collaborate with global teams.
Excellent communication for internal/ external customers support, technical sharing and R&D collaboration.
Short notice business trip travel, domestic and oversea.
Extended working hours & weekend/ holiday support for critical project or escalation support demands.