AVP, Policy Administration Strategy & Architecture

Pacific Life is seeking an experienced and visionary Assistant Vice President, Policy Administration Strategy & Architecture to drive the strategic direction and execution of policy administration systems focused on advancing capabilities through digitization, automation, and AI enablement across our Consumer Markets Division, delivering scalable, efficient, and customer-centric solutions.

This role will lead the technical strategy, architecture, and execution of core administration systems, partnering closely with business leaders in a “two-in-a-box” model to deliver measurable business outcomes. The AVP will champion innovation, define the future-state architecture, and ensure alignment between technology investments and business priorities to position the organization for long-term success.

This role will be located onsite in one of our office locations, preferably in Newport Beach, CA.

• Define and evolve the technology strategy and capability roadmap for Policy Administration aligned to enterprise architecture and business priorities.
• Partner in a “two-in-a-box” model with business leadership to co-own shared OKRs and outcomes.
• Drive modernization by decoupling legacy components, enabling composable services, and adopting next-gen platforms and AI-driven capabilities.
• Identify where automation and AI can materially improve straight-through processing, service efficiency, data quality, and customer experience.

• Lead dedicated engineering teams responsible for core Policy Administration platforms, including FAST.
• Translate business needs into crisp, actionable delivery plans—turning vision into roadmaps, epics, and user stories with strong acceptance criteria.
• Own execution cadence: PI planning, sprint prioritization, release strategy, and delivery metrics using agile and DevOps practices.
• Set delivery quality standards and ensure strong execution across design, build, testing, training, launch, and support.
• Remove roadblocks, manage dependencies, and maintain alignment across Technology, Product, Operations, and Enterprise Architecture.

• Own architectural decisions across Policy Administration platforms to ensure scalability, modularity, resiliency, and reuse.
• Guide the design of orchestration layers, APIs/integration patterns, unified workflows, and digital self-service experiences.
• Ensure technology investments align to business outcomes and support long-term platform sustainability.

• Build, mentor, and retain high-performing teams (employees + contractors + partners).
• Promote modern engineering practices and skills development (agile, DevOps, and GenAI enablement).
• Partner with HR and L&D on workforce planning, role clarity, and capability uplift.

We’re looking for a leader who brings the right combination of domain depth, architecture leadership, and delivery accountability:

• Strategic thinker with a bias for action and continuous improvement.
• Comfortable navigating ambiguity and driving clarity in complex environments.
• Passionate about talent development and building inclusive, high-performing teams.

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

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The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.