17d ago

Provisioning Manager

Tanzania·United Republic Ofmid

Other

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Quick Summary

Overview

Why Airtel Africa? At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

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Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Post paid adjustment management
Initiate Prepaid Number Management System (NMS)
Development of system with the help of IT to support comprehensive Post-paid Business model and subscriber management
Aligning all the activities of post-paid provisioning to improve customer satisfaction
Innovate new customer friendly activation strategies through technology
Reviewing the operational KPIs of Partners/trade excellence

Benchmark the internal processes with the best practices
Identify opportunities for improvement
Suggest practices which would help the vertical to achieve desired business results
Set-up control-points and Triggers for Internal Control and Compliances
Track adherence to processes and business guidelines

Planning & project management for all projects in the vertical form on Post paid and prepaid Provisioning
Coordinate with the different project leaders across functions.

Set-up control-points and Triggers for Internal Control and Compliances
Track adherence to processes and business guidelines
Sharing daily MI on daily failures and mismatches across system
Reduce Customer complaints on Post paid and prepaid Provisioning
Plan & implement a robust complaint management system at the Circle
Analyze customer complaints process wise and design action plans for process improvement and influence the respective process owner for change
Ensure 100% customer resolution to request raised by the customers and close loop the same within set SLA
Work with other cross-functional teams for process changes and other initiatives for enhancing customer experience in the zone (for reduction in time to activate and error free provisioning).

Oversee the end-to-end billing process for the enterprise customer portfolio, ensuring accurate and timely invoice generation
Monitor billing cycles and ensure invoices are issued within agreed service timelines
Investigate and resolve billing discrepancies, disputes, and customer queries in a timely manner
Perform regular billing reconciliations to identify revenue leakages, missed charges, or overbilling risks
Manage credit notes, billing adjustments, and account corrections in line with company policies.